Maya Alston
Hampton,Virginia
Summary
A highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively without supervision, quickly master new skills, and maintain customer satisfaction. Experienced in managing large volumes of inbound calls and sustaining satisfactory customer relationships. Organized and dependable, successfully managing multiple priorities with a positive attitude. Always willing to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Sales Floor Associate
Dollar tree
09.2024 - 10.2024
- Assisted with merchandising of the store
- Fully cross-trained to assist with cash register operation, customer service, and restocking
- Responsible for assisting with the overall operations of the assigned store, along with the designated tasks and duties
Housekeeper
peninsula staffing llc
07.2023 - 09.2023
- Properly used cleaning supplies
- Required sweeping, mopping and vacuuming floors, dusting furniture, also wiping down surfaces
- Cleaned bathrooms, including toilets, tubs, showers and sinks
- Maintained clean linen closet by folding sheets neatly on shelves
- Maintained and organized cleaning supplies stock
Member Service Representative
GoHealth
06.2023 - 07.2023
- Helped members with their onboarding process, schedule appointments and more
- Collaborated simultaneously with multiple monitors, applications, and databases
- Delivered high quality customer service And complete enrollment
- Rewarded for providing excellent service to members
Administrative Assistant
Peninsula Staffing LLC
04.2023 - 05.2023
- Assisted with preparation in execution of four events for inauguration event, expanding across for venues
- Set up and teared down equipment and supplies before and after each event
PRODUCTION ASSOCIATE
ManpowerGroup
09.2020 - 05.2021
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Used equipment properly to avoid workplace hazards or injuries.
- Participated in training sessions to enhance skills and knowledge.
- Troubleshooted machinery issues, minimizing downtime by quickly diagnosing problems and performing necessary repairs.
Delivery Associate
Amazon
07.2019 - 02.2020
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Customer Experience Associate
Langley Express
11.2018 - 07.2019
- Responsible for driving the customer experience through proactive and customer-focused behaviors and actions. Actively evaluates customer needs by listening, providing solutions, and making recommendations to maximize customer satisfaction and exchange brand loyalty.
- I greeted customers entering the store and responded quickly to customer needs.
- Operated cash register for cash, check, and credit card transactions accurately.
Guest Service Representative
Extended Stay America
11.2017 - 03.2019
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Coordinated with housekeeping and maintenance to address room issues quickly, enhancing guest comfort.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Education
Bachelor of Science - Psychology
Old Dominion University
Norfolk, VA05.2024
Associate of Science -
Tidewater Community College
Norfolk, VA07.2021
High School Diploma -
Bethel High School
Hampton, VA06.2014
Skills
- Decision-Making
- Verbal Communication
- Organizational Skills
- Critical Thinking
- Active listening
- Customer service excellence
- Call center experience
- Relationship building
- Customer support
Timeline
Sales Floor Associate
Dollar tree
09.2024 - 10.2024
Housekeeper
peninsula staffing llc
07.2023 - 09.2023
Member Service Representative
GoHealth
06.2023 - 07.2023
Administrative Assistant
Peninsula Staffing LLC
04.2023 - 05.2023
PRODUCTION ASSOCIATE
ManpowerGroup
09.2020 - 05.2021
Delivery Associate
Amazon
07.2019 - 02.2020
Customer Experience Associate
Langley Express
11.2018 - 07.2019
Guest Service Representative
Extended Stay America
11.2017 - 03.2019
Associate of Science -
Tidewater Community College
High School Diploma -
Bethel High School
Bachelor of Science - Psychology
Old Dominion University
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