Maya Amos
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Patient Access Team Lead
University Health Hospital
San Antonio, TX
02.2021 - Current
- Assisted in the management of patient information, including data entry and maintenance of medical records.
- Verified insurance coverage for incoming patients and ensured that all documents were accurate and up-to-date.
- Communicated with various departments to ensure timely processing of patient registrations.
- Conducted eligibility screenings for new patients according to established guidelines.
- Performed audits on patient accounts to ensure accuracy of demographic information and other data.
- Maintained confidentiality of all protected health information as required by HIPAA regulations.
- Identified areas where improvements could be made in the registration process and worked with management on implementing changes.
- Cross-trained other staff members on registration processes when needed.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Coordinated, monitored and evaluated the daily operations of the department.
Team Lead
Target
San Antonio, TX
09.2019 - 11.2020
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Ensured compliance with company policies and procedures throughout the team.
- Delegated tasks appropriately according to individual skill sets.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Customer Service Representative
QVC Call Center
San Antonio, TX
01.2018 - 08.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Brennan High School
San Antonio, TX06.2017
Some College (No Degree) - Biology/Nursing
Texas Southern University
Houston, TXSkills
- Data entry
- Team Management
- Communication
- Multitasking
- Critical Thinking
- Staff training
- Insurance verification
- Patient registration
Timeline
Patient Access Team Lead
University Health Hospital
02.2021 - Current
Team Lead
Target
09.2019 - 11.2020
Customer Service Representative
QVC Call Center
01.2018 - 08.2019
High School Diploma -
Brennan High School
Some College (No Degree) - Biology/Nursing
Texas Southern University
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