Maya Antczak-Hernandez
Summary
Proven achiever with extensive experience at Kane County Recorder, adept in customer service and data management. Excelled in ensuring customer satisfaction, and improving service delivery. Demonstrated exceptional teamwork and problem-solving abilities, contributing to a positive and efficient work environment.with advanced Microsoft Office and data entry skills. Exercises judgment within defined procedures to determine action needed to resolve problems. Leverages strong communication and technical writing skills to achieve appropriate outcomes. Detail-oriented Quality Control Analyst well-versed in qualitative and quantitative analysis techniques. . Strong background in collecting and analyzing quality measures and making recommendations for process and quality improvements. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Skillful in building long-lasting, loyal customer relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Imaging / Customer Service/Front Desk Receptionist
Kane County Recorder
04.2003 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Gathered and organized information for research purposes.
- Maintained detailed records of experimental procedures, observations, and results for accurate reporting and replication purposes.
- Designed experiments with rigorous controls to ensure validity and reliability of findings.
- Sorted data into well-organized formats and transformed into figures.
- Determined areas of research to increase knowledge in particular field.
- Self-motivated, with an strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in an team environment.
- Excellent communication skills, both verbal and written.
- Worked well in an team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma -
American School
Lansing, IL05.2002
Skills
Customer Service
Customer Support
Data Entry
Customer Satisfaction
Customer Correspondence
Payment Processing
Keyboarding
Documentation And Reporting
Problem-solving skills
Customer communications
Verbal and written communication
Resolving issues
Answering questions
Communicating with clients
Database Research
Quality Control
System Documentation
Data Gathering
Performance Improvement
Cash Handling
Computer Skills
Teamwork and Collaboration
Inbound Call Management
Understanding Customer Needs
Microsoft Office
Remote Office Availability
Data Management
Relationship Building
[Language] Polish
50 WPM
Empathy Display
Product and service knowledge
Languages
Polish
Native or Bilingual
Timeline
Imaging / Customer Service/Front Desk Receptionist
Kane County Recorder
04.2003 - Current
High School Diploma -
American School