Maya Averill
COEUR D ALENE,ID
Summary
Driven professional with a proven track record at Danica Krouse, excelling in customer service and operational efficiency. Expert in cleanliness maintenance and barista training, demonstrated through mentoring staff and enhancing customer satisfaction. Skilled in cash handling and drink preparation, achieving a seamless customer experience by leveraging strong communication and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Front Desk Assistant
Danica Krouse
10.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Barista Shift Supervisor
Shane Lauri
10.2021 - Current
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Education
Associate of Arts - Social Work
North Idaho College
Coeur D'alene, ID05.2024
Skills
- Cleanliness Maintenance
- Barista Training
- Cash Handling Accuracy
- Customer Service
Timeline
Front Desk Assistant
Danica Krouse
10.2023 - Current
Barista Shift Supervisor
Shane Lauri
10.2021 - Current
Associate of Arts - Social Work
North Idaho College
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