Maya Barbosa
New York,NY
Summary
Passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in restaurant and distillery establishments.
Overview
6
6
years of professional experience
Work History
BARTENDER
Beatstro
07.2023 - Current
- Prepared drinks according to standards and measurements.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Knowledge of craft cocktails, wine, and beer.
- Ability to multitask efficiently and handle high-pressure situations with ease.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
LEAD SERVER
Beatstro
03.2022 - Current
- Promoted to lead server April of 2023.
- Closing and opening duties.
- Responsibility of having a managerial code for voids, refunds, and POS operations.
- Proven ability to efficiently manage a high volume of tables while delivering exceptional customer service.
- Provided valuable feedback on potential improvements to restaurant operations based on firsthand experience as a lead server.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
SERVER
Gran Caffe L'Aquila
08.2021 - 02.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Kept server areas clean and stocked to increase efficiency while working tables.
SALES ASSOCIATE
Port Morris Distillery
07.2019 - 07.2021
- Opened, shelved and merchandised products in visually appealing and organized displays for optimal sales promotions.
- Inventory stock and requisition new stock as necessary.
- Conduct regular inventory counts to ensure accurate stock levels.
- Describe, recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Assist in blending, aging, and bottling processes according to established recipes and specifications.
- Conduct engaging and informative tours of distillery for visitors, providing insights into distillation process, history of distillery, and unique characteristics of each product.
- Lead tastings sessions, educating customers about different spirits, flavor profiles, and serving suggestions.
SERVER
The Bronx Tavern
01.2018 - 03.2020
- Demonstrated exceptional skills in ensuring customer satisfaction through personalized service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
BACHELOR OF ARTS -
City University of New York
New York, NY05.2024
Skills
- Leadership
- Customer Service and Rapport
- Problem Solving
- Teamwork and Collaboration
- Organization and Time Management
- Food Safety Standards
- Purchase Packaging
- POS System Operation such as Aloha, Clover, Toast, and OpenTable
Languages
Spanish
Limited Working
Timeline
BARTENDER
Beatstro
07.2023 - Current
LEAD SERVER
Beatstro
03.2022 - Current
SERVER
Gran Caffe L'Aquila
08.2021 - 02.2022
SALES ASSOCIATE
Port Morris Distillery
07.2019 - 07.2021
SERVER
The Bronx Tavern
01.2018 - 03.2020
BACHELOR OF ARTS -
City University of New York