MAYA BARCLAY
Bloomfield,NJ
Summary
Outgoing Office Lead with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
4
4
years of professional experience
Work History
Office lead
Choice aviation services
09.2021 - Current
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning
- Updated flight logs, cargo records, and billing statements with accuracy and efficiency
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
Shift Lead
Foodtown supermarket
01.2020 - 10.2021
- Instructed and supervised a team of 5 team members on a technical account and team leaders in ensuring production was being run in a seamless manner
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
bachelor's in business management -
Montclair State University
01.2024
Associate degree in criminal justice -
Essex County College
01.2021
High School Diploma -
Seaworthy high school
01.2016
Skills
- Microsoft (word,Excel)Decision making
- Office Management
- Time Management
- Delegation
- Maintaining Office Records
- Administrative support
- Problem-Solving Techniques
Timeline
Office lead
Choice aviation services
09.2021 - Current
Shift Lead
Foodtown supermarket
01.2020 - 10.2021
bachelor's in business management -
Montclair State University
Associate degree in criminal justice -
Essex County College
High School Diploma -
Seaworthy high school
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