Maya Bassett-Kennedy
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
7
years of professional experience
Work History
Daycare Assistant
Carol's Daycare
01.2023 - Current
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Promoted learning and social development through structured and unstructured playtime.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Logged information regarding naps, feedings, and any medications administered.
Patient Services Associate
Michigan Medicine
11.2018 - 02.2023
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Inputted accurate patient insurance, billing and payment information in EPIC.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on filing, phone etiquette and other office duties.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided basic IT support to office users of desktops, laptops, and devices.
Education
Master of Science - Cyber Security
Eastern Michigan University
Ypsilanti, MI12-2024
Bachelor of Science - Psychology
Western Michigan University
Kalamazoo, MI12-2013
Skills
- Safety and supervision
- CPR training
- Records management
- Appointment scheduling
- Patient confidentiality/HIPAA compliance
- Incident response
- Cybersecurity frameworks
- Analytical thinking
- Vulnerability assessment
- Business continuity
- Scripting languages
- Network security
Timeline
Daycare Assistant
Carol's Daycare
01.2023 - Current
Patient Services Associate
Michigan Medicine
11.2018 - 02.2023
Master of Science - Cyber Security
Eastern Michigan University
Bachelor of Science - Psychology
Western Michigan University
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