Maya Bell
Tampa
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar and service area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
8
8
years of professional experience
Work History
Bartender and Server
Gaspars Patio Bar & Grille
08.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender and Shift Lead
Dracula's Legacy
02.2024 - 09.2024
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Server
Grillsmith
12.2020 - 09.2024
- Explained details for new menu items and daily specials
- Adhered to state liquor regulations to serve alcohol safely
- Assigned staff cleaning and other side work for optimal dining room operations
- Processed credit card transactions, gift cards and cash payments
- Delivered food and beverages promptly to customers
- Satisfied customers with fast, friendly food service
- Increased bill totals by suggesting drinks, desserts and other add-on purchases
- Practiced safe alcohol service procedures, checking identification and monitoring guests for overconsumption
Server
Brass Tap
06.2023 - 03.2024
- Adhered to all safety, sanitization, and food handling guidelines and regulations
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction
- Used proper pour methods to reduce waste and spills
- Greeted guests to provide a warm welcome and promote good customer service
- Cleaned, organized and replenished supplies to maintain bar appearance
- Checked identification before serving alcohol to comply with state and federal laws
- Monitored customers for excessive consumption and cut off service
- Served bottle and draft beer to customers and advised on different flavors
- Minimized errors by keeping up with customer preferences and current tabs
- Helped customers select optimal beer, wine and liquor for different meals
- Ran trivia nights and game-watching parties for guests
Waitress and Bartender
Mellow Mushroom
12.2021 - 01.2023
- Operated POS systems and managed bar tabs to track revenue
- Used beer, wine and cocktail knowledge to make recommendations
- Balanced efficiency with exceptional service to manage guests in high-volume environment
- Set up and maintained appropriate stock levels for bar
- Maintained thorough understanding of ingredients and preparation of menu items
- Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests
- Arranged bottles and glassware into attractive displays
- Verified customer age prior to serving alcohol
- Backed up servers by preparing cocktails for dining area guests
Supervisor
Black and Brew
09.2021 - 01.2022
- Monitored numerous employee activities and assigned tasks to cover demand
- Executed daily opening and closing procedures to company standard
- Delivered high quality training for new team members
- Attended and contributed to regular managerial meetings
- Kept accurate inventory records and tracked costs against budget targets
- Promoted craft cocktail menu and answered questions regarding ingredients and preparation
- Prepared beverages with speed and accuracy to minimize customer wait times
- Navigated periods of high volume with calm demeanor to keep store operating to standard
- Supported team productivity by restocking supplies and completing checklists during slow periods
- Monitored guest behavior and limited service to prevent over-consumption
Seasonal barista
Starbucks
10.2020 - 01.2021
- Used upselling techniques to boost order value, generating additional revenue
- Described menu items and suggested products to customers
- Fulfilled orders to exact customer specifications for optimum satisfaction
- Restocked bar line for fast service capabilities
- Addressed and resolved customer issues to promote satisfaction
- Trained new workers in correct use of equipment, customer service techniques and beverage recipes
- Kept line moving by smoothly inputting orders and payments
- Prepared and served coffee, espresso drinks, blended coffees, or teas
Server and Shift Lead
Ford's Garage
02.2019 - 11.2020
- Reconciled cash tills from dining sales as part of closing duties
- Restocked service stations to maximize availability
- Adhered to state liquor regulations to serve alcohol safely
- Assigned and arranged tables for large groups
- Entered orders into computer system to coordinate with kitchen staff
- Listened to guest needs and responded promptly for personalized service
- Supported bussers with table-cleaning during high-volume shifts
- Advised customers on proper wine and liquor pairings for different foods
- Followed up with customers to check on food, drinks and requests
- Communicated realistic food preparation times and opinions on menu items to manage customer expectations
Team Member
Papa John's
03.2017 - 04.2018
- Completed numerous orders and projects per shift with high accuracy
- Worked within safety protocols, company policies and OSHA regulations
- Adapted to operational needs, taking on different roles to support workflow
- Offered flexible working schedule and hours to support fluctuations in operational demand
- Worked hard to quickly learn required tasks to maximize performance
- Handled deliveries on time while safely operating vehicle
- Tracked mileage and hours and reported to supervisor
- Upheld presentation standards with professional appearance and well-kept vehicle
- Communicated with restaurant staff and customers using email, text and phone calls
Education
Associate in Arts (A.A.) - Psychology
Polk State College
Lakeland, FL08.2024
Skills
- Strong multitasking
- Team player attitude
- Suggestive selling
- Service-oriented mindset
- Hospitality service expertise
- Menu memorization
- Cash register operation
- Complex Problem-solving
- Responsible alcohol service
- Patience and tolerance
- Clear and effective communication
- Engaging personality
Timeline
Bartender and Server
Gaspars Patio Bar & Grille
08.2024 - Current
Bartender and Shift Lead
Dracula's Legacy
02.2024 - 09.2024
Server
Brass Tap
06.2023 - 03.2024
Waitress and Bartender
Mellow Mushroom
12.2021 - 01.2023
Supervisor
Black and Brew
09.2021 - 01.2022
Server
Grillsmith
12.2020 - 09.2024
Seasonal barista
Starbucks
10.2020 - 01.2021
Server and Shift Lead
Ford's Garage
02.2019 - 11.2020
Team Member
Papa John's
03.2017 - 04.2018
Associate in Arts (A.A.) - Psychology
Polk State College
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