Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Interests
Timeline
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Maya Berlin

Oceanside,CA

Summary

Dedicated hard worker with expertise in customer service, food handling, preparation, and point of sale transactions. Demonstrates a strong work ethic and a proven track record of punctuality and attention to detail. Committed to providing exceptional service, adept at handling various customer needs and resolving issues promptly.

Overview

3
3
years of professional experience

Work History

Sales Assistant

Ye Olde Garage Sale
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Improved store appearance with effective merchandising and creative displays.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Lead Trainer

Chick-fil-A
12.2021 - 05.2024
  • Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
  • Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
  • Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
  • Maintained cleanliness and organization of dining area, ensuring a pleasant environment for customers.
  • Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
  • Promoted a positive work culture by encouraging open communication among team members and recognizing accomplishments regularly.
  • Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
  • Provided constructive feedback to team members on their performance, fostering an environment of continuous improvement within the restaurant setting.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Processed orders on POS system and accepted cash and charge payments.
  • Monitored training effectiveness through observation and metrics analysis.
  • Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.

Hostess/Busser

Bobby's Hideaway Café
02.2021 - 07.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Seated patrons based on guest preferences and seating availability.
  • Provided patrons with estimated waiting times during peak service hours.

Education

Some College (No Degree) -

Mira Costa College
Oceanside, CA

High School Diploma -

Carlsbad High School
Carlsbad, CA
12.2021

Skills

  • Customer Service
  • Flexibility
  • Communication
  • Cash Handling
  • Leadership
  • Conflict Management
  • Problem Solving
  • Goal-Oriented
  • Organizational Skills
  • Multitasking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

american sign language
Advanced (C1)

Interests

Art

Timeline

Lead Trainer

Chick-fil-A
12.2021 - 05.2024

Hostess/Busser

Bobby's Hideaway Café
02.2021 - 07.2021

Sales Assistant

Ye Olde Garage Sale

Some College (No Degree) -

Mira Costa College

High School Diploma -

Carlsbad High School

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Maya Berlin