Maya Bestman
Smyrna,DE
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Hotel Front Desk Agent
Kimberly Charity
3051 Richmond Highway, Stafford, Virginia, 22554
04.2024 - 05.2024
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
- Coordinated group bookings efficiently for conferences or events held at the hotel, ensuring seamless guest experience.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Guest Relations Officer
Randa Swaid
Sierra Leone, Freetown, 38 Spur Road
11.2018 - 06.2023
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Organized guest events and activities to create memorable experiences and foster positive relationships.
- Coordinated special requests from guests, including transportation arrangements or local activity bookings.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Conducted regular room inspections to maintain high-quality accommodations for all guests.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with hotel departments to ensure seamless guest experiences during their stay.
Education
High School Diploma -
Wayzata High School
Plymouth, MN05.2018
Skills
- Listening Skills
- Microsoft Office
- Customer Service
- Initiative-taking
- Reservation Management
- Phone and Email Etiquette
- Detail Oriented
- Teamwork and Collaboration
- Payment Collection
- Complaint Handling
- Negotiation
- Customer Support
Timeline
Hotel Front Desk Agent
Kimberly Charity
04.2024 - 05.2024
Guest Relations Officer
Randa Swaid
11.2018 - 06.2023
High School Diploma -
Wayzata High School