Maya Billy
Portland,OR
Summary
Dynamic cashier and customer service expert with proven skills in POS systems and conflict resolution, honed across roles at Fred Meyer, Circle K, and McDonald's. Excelled in enhancing customer satisfaction and streamlining transactions, achieving high accuracy levels. Passionate about engaging with customers and adept at leveraging product knowledge to boost sales.
Overview
9
9
years of professional experience
Work History
Cashier
Fred Meyer
06.2022 - 05.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Cashier
Circle K
01.2021 - 05.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Cleaned up gas and other spills in accordance with spill procedures.
- Maintained inventory of all saleable items.
- Built trustful relationships with customers to encourage return visits.
- Maintained clean and orderly work station.
- Facilitated sales of services and goods.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Delivered exemplary customer service and warmly greeted guests.
- Assisted in maintaining back room operations by unloading deliveries.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Learned duties for various positions and provided backup at key times.
Drive-Thru Cashier
McDonald's Restaurant
04.2020 - 12.2020
- Balanced cash drawer at beginning and close of shift.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Resolved problems with orders quickly and offered refund or replacement.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Followed company policies and procedures regarding cash handling.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Upsold additional products and services to customers to boost sales.
- Followed food safety and sanitation guidelines at all times.
Ride Operator
Palace Entertainment
06.2014 - 10.2018
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Trained new ride operators on safety procedures and ride operations.
- Fostered communication between ride operators and other amusement park personnel to support operations.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Demonstrated proper use of safety harnesses and other safety equipment.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Delivered information and details of interest about facility to visitors.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Education
High School Diploma -
Fryeburg Academy
Fryeburg, ME05-2018
Skills
- Drawer balancing
- Customer Service
- Customer Assistance
- POS Systems
- Product Recommendations
- Conflict Resolution
- Guest inquiries
- Passionate about Tabletop/card games
- DM for D&D, and deep knowledge of M:tG
- Experience using WotC/DCI tournament software
Timeline
Cashier
Fred Meyer
06.2022 - 05.2023
Cashier
Circle K
01.2021 - 05.2022
Drive-Thru Cashier
McDonald's Restaurant
04.2020 - 12.2020
Ride Operator
Palace Entertainment
06.2014 - 10.2018
High School Diploma -
Fryeburg Academy
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