Maya Bollig
Reedsburg,WI
Summary
Accomplished healthcare professional with a proven track record at Mile Bluff Medical Center Inc., excelling in patient care and front desk operations. Skilled in HIPAA guidelines and patient confidentiality, enhanced patient satisfaction through compassionate service and efficient management. Demonstrated ability to improve processes, ensuring accuracy and adherence to healthcare standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sandwich Artist
SUBWAY®Restaurants
03.2018 - 11.2020
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Restocked and rotated stock in display case to mitigate stock loss.
- Monitored inventory and requisitioned low-stock items.
- Executed sandwich artistry duties with very low occurrence of errors.
CNA
Cottage Care Circle
08.2019 - 02.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Hospital Receptionist
Mile Bluff Medical Center Inc.
06.2023 - Current
- Demonstrated excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality.
- Enhanced patient experience by efficiently managing front desk operations and maintaining a welcoming environment.
- Managed high call volumes while maintaining a professional demeanor, ensuring prompt attention to inquiries or concerns.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Handled challenging situations with poise and professionalism while addressing patient concerns or complaints promptly.
- Provided compassionate support to patients and their families during difficult times, fostering trust and rapport.
- Provided clear directions to visitors regarding department locations or specific services offered within the facility.
- Developed strong relationships with colleagues from diverse departments, promoting effective teamwork within the hospital setting.
- Contributed to hospital safety by monitoring visitor access and providing necessary assistance as needed.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Processed medical insurance claims and payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Phlebotomist
Mile Bluff Medical Center Inc.
11.2023 - 02.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Packaged and shipped specimens to central lab daily.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Developed and implemented strategies to improve phlebotomy processes.
Education
High School Diploma -
Ilead Charter School
Mauston, WI05.2021
Skills
- Healthcare Industry Knowledge
- Patient confidentiality
- Patient Registration
- Insurance Verification
- Patient Relations
- Work Prioritization
- Medical Billing Basics
- Front Desk Operations
- Microsoft Office
- HIPAA Guidelines
- Payment Collection
- Telephone Etiquette
Certification
- BLS Certified, American Heart Association - Renew by 11-30-2025
Additional Information
Reasons for leaving Phlebotomy
- I recently moved to Reedsburg, Wi and the commute to Mauston, Wi was difficult for me during the winter time with the many hills
Side Note
- I am currently employed at Mile Bluff for hospital registration as a PRN
Timeline
Phlebotomist
Mile Bluff Medical Center Inc.
11.2023 - 02.2024
Hospital Receptionist
Mile Bluff Medical Center Inc.
06.2023 - Current
CNA
Cottage Care Circle
08.2019 - 02.2022
Sandwich Artist
SUBWAY®Restaurants
03.2018 - 11.2020
High School Diploma -
Ilead Charter School