Maya Brown
Westbury,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Supervisor
GEICO, Government Employees Insurance
01.2020 - Current
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Implemented cost-cutting measures without compromising quality of services offered.
- Collaborated with other departments to coordinate workflow processes between teams.
Trainer
GEICO, Government Employees Insurance
01.2001 - Current
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Developed assessment tests to evaluate trainees' knowledge of course material.
- Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
- Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
- Facilitated group discussions between participants to promote active engagement in learning activities.
- Documented all training activities including attendance records, feedback forms, surveys.
- Adapted teaching methods according to the needs of individual learners or groups.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
Senior Underwriter
GEICO, Government Employees Insurance
04.1999 - 01.2001
- Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.
- Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
- Guided, mentored and coached underwriters in both technical and professional skills, instilling best practice and company standards.
- Negotiated policy terms and coverages to bring coverage terms into alignment with company directives on contracts and policies.
- Controlled loss by assessing risk, conducting system analysis, and recommending policy solutions.
Sales Associate
GEICO, Government Employees Insurance
04.1997 - Current
- Provided accurate information about products, prices and services.
- Generated new sales leads through cold calling and networking activities.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Associate of Arts - English Language And Literature
SUNY Farmingdale
Farmingdale, NY12.1997
Skills
- Inventory Control
- Schedule Development
- Process Improvement
- Policy Enforcement
- Goal-Oriented
- Data Analytics
Timeline
Supervisor
GEICO, Government Employees Insurance
01.2020 - Current
Trainer
GEICO, Government Employees Insurance
01.2001 - Current
Senior Underwriter
GEICO, Government Employees Insurance
04.1999 - 01.2001
Sales Associate
GEICO, Government Employees Insurance
04.1997 - Current
Associate of Arts - English Language And Literature
SUNY Farmingdale
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