Maya Bryant
Los Angeles,CA
Summary
Dynamic professional with extensive experience in compassionate client care at AMR, excelling in medical billing and fostering strong relationships with payers. Proven ability to enhance cash flow through timely claims submission and process improvement. Skilled in behavior redirection and community activities, ensuring a supportive environment for clients.
Overview
24
24
years of professional experience
1
1
Certification
Work History
IHSS Care Provider
IHHS
01.2021 - Current
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Provided transportation and appointments management.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
Clerk/Sales Associate
USPS
12.2011 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Processed incoming and outgoing mail and packages according to established procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Childcare Provider
Crystal Stairs
06.2015 - 06.2024
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
City Carrier Assistant
USPS
06.2006 - 06.2008
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
Medical Billing Executive
AMR
08.2001 - 08.2002
- Established strong relationships with payers and network representatives to facilitate resolution of complex claim issues promptly.
- Increased cash flow with timely submission of clean claims to insurance companies and government agencies.
- Monitored and maintained accurate physician credentialing information to prevent possible disruptions in claims processing due to outdated or incomplete records.
- Contributed towards continuous process improvement initiatives by identifying areas of opportunity and proposing actionable solutions for the medical billing department.
Education
Associate Of Arts - Social Sciences
Los Angeles Trade Technical College
Los Angeles, CASkills
- Behavior redirection
- Community activities
- Compassionate client care
- Administrative tasks
- Customer service
- Teamwork and collaboration
- Outgoing mail preparation
- Staff supervision
- Scheduling and calendar management
- Meeting planning
Certification
Childcare
CNA
Timeline
IHSS Care Provider
IHHS
01.2021 - Current
Childcare Provider
Crystal Stairs
06.2015 - 06.2024
Clerk/Sales Associate
USPS
12.2011 - Current
City Carrier Assistant
USPS
06.2006 - 06.2008
Medical Billing Executive
AMR
08.2001 - 08.2002
Associate Of Arts - Social Sciences
Los Angeles Trade Technical College
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