Maya B. Cervantes
Fresno,CA
Summary
Motivated and detail oriented. Professional with experience in customer service, scheduling, event coordination, and team leadership. Skilled at managing multiple responsibilities in fast-paced environments. Providing exceptional client service and ensuring smooth operations. Strong organizational skills and a proactive approach to problem-solving.
Overview
3
3
years of professional experience
Work History
Waitress / Customer Service
Copper River Country Club
10.2023 - Current
- Open and close the restaurant, ensuring all operational tasks are completed.
- Coordinate and set up events, managing logistics and schedules.
- Answer phones, provide information, and direct visitors to appropriate areas.
- Take orders, serve guests, and ensure exceptional customer satisfaction.
- Operated POS system efficiently, ensuring accurate order entry and payment processing.
- Provided excellent customer service by promptly taking orders and addressing guest needs.
Retail Sales Associate
DD's Discount
05.2023 - 08.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained visual merchandising standards to promote brand image and product visibility.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experience.
- Collaborated with team members to achieve sales goals and maintain positive store environment.
Hostess
DiCicco’s Italian Restaurant
11.2022 - 05.2023
- Scheduled customer reservations and arranged seating to optimize flow.
- Answered phone orders, handled cash transactions, and provided customer support.
- Assisted in coordinating dining room operations during peak hours.
- Greeted and seated guests, ensuring a positive first impression and smooth dining experience.
- Managed reservation system, optimizing table turnover and enhancing customer satisfaction.
Education
AS - Administration of Justice for Transfer
Fresno City College
Fresno, CASkills
- Team Leadership & Supervision
- Scheduling & Coordination
- Multitasking & Time Management
- Customer Service Excellence
- Organization skills
- Verbal and written communication
Timeline
Waitress / Customer Service
Copper River Country Club
10.2023 - Current
Retail Sales Associate
DD's Discount
05.2023 - 08.2023
Hostess
DiCicco’s Italian Restaurant
11.2022 - 05.2023
AS - Administration of Justice for Transfer
Fresno City College