Maya C. Gibbs
Glendale,WI
Summary
Customer-focused professional with extensive experience in hospitality, specializing in customer engagement, sales, and communication. Currently seeking to apply a passion for marketing and consumer behavior, along with strong interpersonal and organizational skills, to contribute to a marketing team focused on driving brand awareness, customer loyalty, and sales growth.
Overview
4
4
years of professional experience
Work History
Server
Speedo's Harborside Pub & Grill
05.2023 - Current
- Collaborated with team members to ensure smooth operations and customer satisfaction, adapting quickly to changing circumstances
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Promptly taking action to correct problems.
- Developed strong interpersonal communication skills by engaging with diverse customers, understanding preferences, and offering tailored recommendations.
- Promoted special events and new menu items, driving awareness and increases in overall customer attendance
Carhop Server
Annie's Burgertown
04.2021 - Current
- Resolved customer concerns quickly, maintaining positive relationships and fostering a welcoming environment for repeat customers.
- Coordinated with kitchen staff to ensure timely, accurate order delivery, improving operational efficiency and customer satisfaction.
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Maintained knowledge of new offerings and upsold promotional items and specials (Sundaes of the month)
Education
BBA - Marketing
University of Wisconsin - Milwaukee
Milwaukee, WI05.2027
High School Diploma -
Elkhorn Area High School
Elkhorn, WI05.2023
Skills
- Microsoft Word, PowerPoint, and Excel
- Communication
- Social media proficiency
- Collaboration skills
Hobbies and Interests
- Family centric
- NBA/basketball
- Reading
- Hiking
- Traveling
References
References available upon request.
Timeline
Server
Speedo's Harborside Pub & Grill
05.2023 - Current
Carhop Server
Annie's Burgertown
04.2021 - Current
BBA - Marketing
University of Wisconsin - Milwaukee
High School Diploma -
Elkhorn Area High School
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