Summary
Overview
Work History
Education
Skills
I DJ for various radio stations
Timeline
AssistantManager
Maya Chancellor

Maya Chancellor

Matthews,North Carolina

Summary

My top interest area is Creating, which indicates that my primary drive is to use my creative talents and express myself artistically through my work. I have a strong aesthetic sense and seek work that allows me to connect with experiences that stimulate the senses. I enjoy art, music, drama, dance, architecture, and literature, and seek work that exposes you to various art forms and allows me to communicate my own vision among them. Experienced and motivated Department Supervisor with 7-year background independently managing Retail departments. Skillfully direct employees, coordinate schedules, organize projects and manage customer needs. Highly-developed in hiring, performance management and process optimization.

Overview

8
8
years of professional experience

Work History

Melrose Club Dr Matthews
, North Carolina

COVID-19 Contact Tracer

Maximus
Remote, Remote
02.2021 - Current
  • Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
  • Provided educational and informational resources regarding isolation policies and quarantine measures.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.

Style Team Member

Target
Charlotte, NC
07.2018 - 10.2020
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Stocking shelves Organizing displays Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Ability to demonstrate flexibility in fast paced, changing environment while managing multiple expectations Serve as cashier as well.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Promotions Event Support

IHeartMedia
Charlotte, NC
06.2019 - 01.2020
  • Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities Executed and monitored performance of campaigns to boost brand awareness and profitability Drove traffic to iHeartMedia by creating and implementing promotional plans Wrote engaging and creative posts on social for each promotions event Created and implemented successful advertising strategies Collaborated with media representatives to optimize coverage of special events Designed contests and sweepstakes for company website and stations Contacted contest and sweepstakes winners.
  • Used knowledge of area, local events, trends and other market research to capture attention and generate event attendance.
  • Utilized local demographics, trends and forums to create buzz and optimize growth.
  • Established online presence on social media platforms and other mediums to elicit customer engagement.
  • Engaged social media influencers to collaborate on partnerships.

Customer Service Representative

GM Financial
Huntersville, NC
07.2017 - 07.2018
  • Ability to demonstrate flexibility in fast paced, changing environment while managing multiple expectations Demonstrate expert knowledge required to decision requests for loan modifications pertaining to deferments, due date changes, late fee adjustments and payments reallocations.
  • Basic typing skills; minimum 30 words per minute Provide excellent internal and external customer service via multi-channel requests focusing on first contact resolution Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Possess the time management and organizational skills necessary to effectively multi-task between multiple responsibilities Strong computer literacy with the ability to quickly learn new software programs and navigate efficiently between multiple screens and systems.
  • Ability to interpret debit and credit transactions demonstrating moderate mathematical and accounting skills.

Department Supervisor

Kohls
Matthews, NC
06.2013 - 07.2017
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.

Education

High School Diploma - General Education

INDEPENDENCE HIGH SCHOOL

Skills

    Growth planning

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I DJ for various radio stations

As a hobby, I started DJing for fun as of recently it has also become my side job. I have been featured on two radio sessions with another DJ. I have also been chosen to participate in projects with local artist on their music projects.

Timeline

COVID-19 Contact Tracer

Maximus
02.2021 - Current

Promotions Event Support

IHeartMedia
06.2019 - 01.2020

Style Team Member

Target
07.2018 - 10.2020

Customer Service Representative

GM Financial
07.2017 - 07.2018

Department Supervisor

Kohls
06.2013 - 07.2017

High School Diploma - General Education

INDEPENDENCE HIGH SCHOOL

Melrose Club Dr Matthews

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Maya Chancellor