Maya Clark
New York,NY
Summary
Detail-oriented professional with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive problem-solving and process optimization to support team objectives. Motivated and driven team player, consistently striving to excel in challenging situations.
Overview
5
5
years of professional experience
Work History
Front Office Agent
Aman New York
07.2024 - Current
- Maintained incredibly high level of service and personability when interacting with and greeting guests.
- Coordinate with and delegate tasks to all other departments (housekeeping, engineering, guest relations, club team, food and beverage, etc.)
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Trained new staff members in customer service techniques and hotel operations.
Field Staff Member
Cru at The University of Georgia
05.2023 - 06.2024
- Plan and host variety of student events
- Responsible for all coordination, logistics, and administration of weekend retreats and campus events
- Graphic designer on Canva and PowerPoint
- Proficiency in Slack for team communication
- Guide students in development of leadership skills and personal growth.
Bar Waitress
The Terrace on Main
05.2023 - 08.2023
- Trained in all Front of House roles
- Mixed and served craft cocktails, draft beer, wine, and trained in wine bottle service
- Prepared and served small plates and appetizers
- Developed people skills, restaurant and bar experience
- Worked with bride and caterers to help host and carry out weddings and receptions
- Responsible for cleaning bar and dining area, dishwashing, and maintaining cleanliness of restrooms.
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
Marketing & Event Planning Intern
It's The Journey Inc.
05.2022 - 10.2022
- Hosted, planned, and set up 2-Day Walk for Breast Cancer at Marriot Marquis in Atlanta, GA
- Grew in research skills, graphic design, logistical planning of large events, and developing relationships with staff members as well as new clients
- Responsible for logging and organizing grantee information on Excel
- Proficiency in Microsoft teams.
Restaurant Team Member
Maepole
05.2021 - 08.2021
- Interacted with and served customers
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards
- Responsible for set up and clean up of dining and kitchen spaces
- Trained in safe food-handling and restaurant cleanliness standards.
- Cultivated warm relationships with regular customers.
Office and Warehouse Employee
Scentchips Luxury Wax Melts
03.2020 - 08.2020
- Collected payments, issued receipts and updated accounts to reflect new balances
- Maintained business records by updating customer information
- Processed and sent invoices, adjustments and credit memos to customers
- Processed orders, tracked office stock and maintained inventory in neat and organized fashion
- Assembled boxes and stacked into columns for easy use by fellow packing and shipping team members
- Used pallet jacks to move items throughout the facility.
Education
BBA: Honors Business - Marketing -
University of Georgia
Athens, GA05-2023
Skills
- QuickBooks
- Excel/PPT/Word
- Slack and Microsoft teams
- OPERA
- Canva
- Cross-Cultural Experience
- Proficient in Spanish
- Communication/interpersonal skills
- Conflict resolution and critical thinking
- Hospitality service expertise
- Dependable and Responsible
- Organization
References
- Matt Snow, Manager of Terrace on Main, (913) 226-4149
- Pam Rosenthal, Director of Marketing: It's the Journey, (404) 316-6948
- Alan Goddard, Campus Director of Cru at UGA, 706-2545238
Timeline
Front Office Agent
Aman New York
07.2024 - Current
Field Staff Member
Cru at The University of Georgia
05.2023 - 06.2024
Bar Waitress
The Terrace on Main
05.2023 - 08.2023
Marketing & Event Planning Intern
It's The Journey Inc.
05.2022 - 10.2022
Restaurant Team Member
Maepole
05.2021 - 08.2021
Office and Warehouse Employee
Scentchips Luxury Wax Melts
03.2020 - 08.2020
BBA: Honors Business - Marketing -
University of Georgia
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