Maya Colhoff
Albuquerque,NM
Summary
Dynamic and results-oriented professional with extensive experience in retail management and customer service, notably at Icings. Excelled in staff supervision, enhancing customer satisfaction, and streamlining operations. Demonstrated prowess in conflict resolution and team leadership, significantly improving store environment and operational efficiency. Skilled in money handling and fostering positive customer relations, driving repeat business and loyalty.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
6
6
years of professional experience
Work History
Assistant Manager/ Keyholder
Icings
11.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supported new employee training by sharing technical expertise and assisting with hands-on demonstrations.
- Ensured all employees adhered to company policies during store closing procedures, promoting a consistent level of professionalism.
- Executed store opening procedures, including stocking shelves with freshly delivered inventory prior to welcoming customers each day.
- Developed strong working relationships with staff, fostering a positive work environment.
Sales Associate
Dollar Tree
03.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
High School Diploma -
Cibola High School
Albuquerque, NM05-2017
Associate Degree in Communication - Communications
Central New Mexico Community College
Albuquerque New Mexico05-2021
Bachelors in Wildlife Conservation - Conservation
Unity Environmental University
Cumberland County, Maine05-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Workload management
- Conflict resolution
- Retail operations
- Multitasking
- Organizational skills
Timeline
Assistant Manager/ Keyholder
Icings
11.2022 - Current
Sales Associate
Dollar Tree
03.2019 - 03.2020
High School Diploma -
Cibola High School
Associate Degree in Communication - Communications
Central New Mexico Community College
Bachelors in Wildlife Conservation - Conservation
Unity Environmental University