Maya Dela Rosa-Carter
Woodland,WA
Summary
Friendly and fast-working barista with 4+ years of experience working in a busy cafe. Skilled in customer service, coffee, food pairing, treating customers with kindness and hospitality, adhering to company standards, and utilizing coffee knowledge to create drinks to satisfy customers.
Overview
5
5
years of professional experience
Work History
Lead Barista
Kaffiene Cafe Espresso
Longview, WA
08.2021 - Current
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Baritsa 2
Red Leaf Organic Coffee
Kelso, WA
04.2019 - 08.2021
- Monitored inventory levels of supplies and restocked when necessary.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Assisted in the preparation of baked goods including muffins, cookies, scones, and cakes.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Created promotional displays for advertising special events or promotions at the cafe.
Education
Bachelor of Arts - Business Administration
Washington State University
Vancouver, WA05-2024
High School Diploma -
Mark Morris High School
Longview, WA06-2020
Skills
- Menu Memorization
- Team Management
- Order Taking
- Safe Food Handling
- Espresso Machine Operations
- Outstanding Customer Service
- Beverage Preparation
- Up-selling
- Inventory Management
References
References available upon request.
Timeline
Lead Barista
Kaffiene Cafe Espresso
08.2021 - Current
Baritsa 2
Red Leaf Organic Coffee
04.2019 - 08.2021
Bachelor of Arts - Business Administration
Washington State University
High School Diploma -
Mark Morris High School
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