Maya Dues
Richardson,TX
Summary
Reliable Student Resident Assistant with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
4
4
years of professional experience
Work History
Executive Secertary/ Assistant
Never 2 Young 2 Care
08.2023 - Current
- Coordinated logistics for multiple fundraising events, applying strong organizational skills to manage timelines, delegate tasks, and monitor progress, key competencies in project management
- Assisted in volunteer management, overseeing training and development, onboarding, and role preparation, providing experience in talent development strategies.
- Managed communications with donors and stakeholders, building long-term relationships and improving engagement strategies, as well as professionals in managing external partnerships
- Conducted research and compiled data for program assessments, contributing to evidence-based decision-making and operational improvements.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Resident Assistant
The University of Texas at Tyler
08.2023 - 05.2024
- Facilitated onboarding processes for new residents, ensuring smooth transitions and compliance with university policies, similar to employee orientation programs in an organizational setting
- Collaborated with fellow RAs to organize monthly educational and social events, fostering community engagement and team collaboration.
- Mediated interpersonal conflicts among residents and provided guidance, demonstrating skills in problem-solving, conflict management, and emotional intelligence
- Ensured resident safety by adhering to university protocols, aligned with organizational health and safety standards.
- Monitored resident safety and security, acting in alignment with institutional protocols, akin to organizational health and safety standards
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Maintained clean, safe, and well-organized patient environment.
Cheer Manager
Tyler Junior College
08.2022 - 05.2024
- Managed team operations, acting as a liaison between players, coaching staff, and parents, demonstrating leadership and people management
- Developed leadership and people management skills
- Collaborated with coaching staff to manage player performance, playing time, and team dynamics, analogous to performance management processes
- Directed volunteer efforts from team parents for events, showcasing event management skills and the ability to align volunteer efforts with organizational objectives
- Conducted ethical decision-making when handling sensitive team dynamics, aligning choices with consequences and ensuring fairness.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Executive Secretary
Tyler Junior College
01.2021 - 01.2022
- Actively contributed to student government initiatives, gaining leadership and decision-making experience
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
Education
Bachelor of Science - Human Resource Development
The University of Texas At Tyler
Tyler, Texas05.2025
General Studies
Tyler Junior College
Tyler, Texas01.2023
Skills
Microsoft Office
Fast Learner
Computer Skills
Microsoft Excel
Communication
Multitasking
Organization
Customer Service
Problem-Solving
Team Collaboration
Leadership
Time Management
Computer Literacy
Flexibility
Professional Memberships
Ya-A-Te Leadership Retreat, 01/01/21, 01/01/23, Attended annual retreats focused on leadership development, communication, and teamwork skills.
Certifications Skills
Stop The Bleed, 01/01/23
Timeline
Executive Secertary/ Assistant
Never 2 Young 2 Care
08.2023 - Current
Resident Assistant
The University of Texas at Tyler
08.2023 - 05.2024
Cheer Manager
Tyler Junior College
08.2022 - 05.2024
Executive Secretary
Tyler Junior College
01.2021 - 01.2022
Bachelor of Science - Human Resource Development
The University of Texas At Tyler
General Studies
Tyler Junior College
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