Maya Dulaney
Mobile,AL
Summary
Reliable employee seeking Customer Service position. Offering excellent communication and good judgment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level representative position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding customer support and training in computer and phone skills. Motivated to learn, grow and excel in support.
Overview
14
14
years of professional experience
Work History
Bank Teller
Northside Check Exchange
Mobile , AL
03.2017 - 03.2022
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Sold and cross-sold bank products to new and existing customers.
- Turned in excess cash to maintain drawer security.
Manager
Hardees
Mobile , AL
08.2010 - 09.2017
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Recorded inventory sales into organization's weekly income report.
Customer Service Representative
Sears Call Center
Mobile , AL
11.2014 - 04.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
Associate Of Applied Science - Culinary Arts
Bishop State Community College
Mobile, AL05.2014
Skills
- Calculator Usage
- Currency Counting Machines
- Cash Supply Orders
- Cash Counting
- Sorting and Filing
- Money Handling
- Bill Payment Receipt
- Teller Transactions
- Phone Inquiries
- High Net Worth Individuals Marketing
- Check Cashing
- Information Processing
- Supervising Tellers
- Call and Email Handling
Timeline
Bank Teller
Northside Check Exchange
03.2017 - 03.2022
Customer Service Representative
Sears Call Center
11.2014 - 04.2016
Manager
Hardees
08.2010 - 09.2017
Associate Of Applied Science - Culinary Arts
Bishop State Community College