Maya Fields
Las Vegas
Summary
Recently relocated from Chicago to Las Vegas.Motivated customer service professional focused on streamlining service procedures and maximizing team efficiency. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates effective judgment in balancing customer, employee and company objectives.
Overview
12
12
years of professional experience
Work History
Front Office Supervisor
Deux Rose Beauty Refinery
Las Vegas
06.2023 - Current
- Supervised daily front office operations at a boutique beauty establishment.
- Managed appointment scheduling and customer service inquiries efficiently.
- Trained and mentored front office staff on best practices and procedures.
- Resolved customer concerns promptly to maintain a positive environment.
- Maintained accurate records of all guests' bookings and payments.
Corporate Operations Manager
Clean Your Dirty Face
Chicago
02.2021 - 03.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Monitored brand reputation in social media and reacted to negative feedback.
Nightlife Hospitality Manager
Rockit Ranch Events / Underground Chicago
Chicago
12.2018 - 03.2020
- Strengthened product branding initiatives and coordinated effective marketing campaigns.
- Improved client retention by 30% in first 4 months by forming relationships with nearby hotel concierge and restaurant managers to encourage their guest to come enjoy the club on their visits to Chicago.
- Worked with the sister restaurant Sunda New Asian to facilitate cocktail events that spilled over into the nightclub.
- Developed and oversaw over 30 events every year with as many as 400 attendees.
General Manager
Lemonade Restaurant Group LLC
Los Angeles / San Francisco
02.2014 - 09.2017
- Optimized profits by controlling food, beverage and labor costs daily.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Forecasted sales, allocated resources and managed labor to improve productivity metrics.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Opened new market in San Francisco with the highest sales on opening day in the company in 2016.
Education
Associate of Arts - Culinary Arts
Le Cordon Bleu College Of Culinary Arts
Atlanta, GATimeline
Front Office Supervisor
Deux Rose Beauty Refinery
06.2023 - Current
Corporate Operations Manager
Clean Your Dirty Face
02.2021 - 03.2023
Nightlife Hospitality Manager
Rockit Ranch Events / Underground Chicago
12.2018 - 03.2020
General Manager
Lemonade Restaurant Group LLC
02.2014 - 09.2017
Associate of Arts - Culinary Arts
Le Cordon Bleu College Of Culinary Arts