Overview
Summary
Work History
Education
Skills
Interests
Websites
Work Availability
Work Preference
Software
Timeline
Hi, I’m

Maya Foyle

Surprise,AZ
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Maya Foyle

Overview

7
years of professional experience

Summary

Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Work History

Shamrock Foods

Customer Care Representative
09.2024 - Current

Job overview

  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Investigated and resolved accounting, service and delivery concerns.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Multitasked to handle diverse customer needs in high-volume [Type] setting, prioritizing tasks to keep up with challenging deadlines.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed timely and effective replacement of damaged or missing products.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Estes Express

Appointment Clerk
07.2023 - 09.2024

Job overview

  • Enhanced overall efficiency by regularly updating and maintaining accurate records of scheduled appointments.
  • Maintained a comprehensive knowledge of company services, offerings, and policies to provide accurate information and guidance to clients during appointment booking interactions.
  • Answered/ called approximately 100-200 calls per day regarding appointment requests, concerns and inquiries.
  • Coordinated with various departments for seamless appointment management, ensuring smooth internal operations.
  • Elevated client experiences through active participation in continuous improvement initiatives and implementing feedback-driven enhancements to appointment processes.
  • Supported administrative tasks such as document filing, data entry, and phone coverage when needed for a well-organized office environment.
  • Provided exceptional customer service, assisting clients in selecting suitable appointment times based on their preferences and availability.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Assisted in the training of new staff members on company policies, procedures, and software systems to maintain consistency across the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.

McDonalds

Assistant Manager
01.2019 - 07.2023

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interacted well with customers to build connections and nurture relationships.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Provided exceptional customer service to guests, addressing concerns promptly and professionally.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Willow Canyon High School
Surprise, AZ

High School Diploma
05.2020

Skills

  • Work independently/ with a team
  • Excellent Phone Demeanor
  • Goal-Oriented
  • Customer service experience
  • Strong Organization
  • Microsoft Office
  • Scheduling appointments
  • Clerical duties
  • Administrative duties
  • Calendar Management
  • Problem-Solving
  • Effective Multitasking
  • Computer Skills
  • Payroll Processing
  • Schedule Management
  • Inventory Tracking
  • Call Management
  • Schedule Coordination
  • Invoice Submission
  • Punctual and Reliable
  • Excellent Communication
  • Call Answering
  • Fleet Management Knowledge
  • Stress Tolerance
  • Relationship building
  • Customer relations
  • Product knowledge
  • Customer relationship management
  • Multitasking and organization
  • Empathy and patience
  • Cultural awareness
  • Punctuality and reliability

Interests

Reading

Writing

Surgical technology

Music

Websites

Availability
See my work availability
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sunday
morning
afternoon
evening
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Work Preference

Work Type

Part Time

Location Preference

On-Site

Salary Range

$0/yr - $0/yr

Important To Me

Company CultureWork-life balanceCareer advancementFlexible work hours

Software

EXCEL

MICROSOFT

Timeline

Customer Care Representative

Shamrock Foods
09.2024 - Current

Appointment Clerk

Estes Express
07.2023 - 09.2024

Assistant Manager

McDonalds
01.2019 - 07.2023

Willow Canyon High School

High School Diploma

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Maya Foyle