MAYA FUGGS

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Oriented and trained new staff on proper procedures and policies.
• Verified patient insurance coverage and collected required co-payments.
• Prepared and administered medications to alleviate patient symptoms.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained client medical history, medication information, symptoms, and allergies.
• Prepared lab specimens for diagnostic evaluation.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Completed EKGs and other tests based on patient presentation in office.
• Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Performed medical records management, including filing, organizing and scanning documents.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Measured patient pulse oximetry.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Taught patients about medications, procedures, and care plan instructions.
• Called and faxed pharmacies to submit prescriptions and refills.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Enhanced patient care by efficiently performing routine tests and measurements.
• Streamlined office procedures for faster processing of insurance claims and patient paperwork.
• Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.

• Assisted two physicians in providing optimal patient care, managing medical records and supply orders.
• Key Results: Managed 1,000+ patients and 5,000+ patient charts Efficient handling of administrative duties, e.g., checking general and pharmacy phone messages, patient processing, discussing results, answering questions for patient's concerns and calling prescription refills into pharmacies.
• Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, immunoassays, chemistry analysis, hematology, spirometry, INR's and urinalysis).
• Ensured cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
• Compliant with HIPAA, CLIA and OSHA regulations, Coumadin Management, React calmly and effectively in emergency situations, and added personal, caring touch that immediately put patients at ease.
• Teach one-on-one diabetic insulin administration to newly diagnosed diabetic patients.
• EMR: NextGen, ECW
• Referrals: Create and schedule specialist appointments and Radiology procedures.
• Contact insurance companies for PA's and Pre-certifications.
• Send needed paperwork for mAb/CmAb treatment.
• Office GA PDMP Delegate

Cherokee Internal Medicine, Woodstock, GA

• Extern for a busy internal medicine practice.
• Assisted four physicians and one nurse practitioner in providing optimal patient care and managing medical records.
• Key Results: Managed 1,000+ patients and 5,000+ patient charts Efficient handling of administrative duties, e.g., checking general and pharmacy phone messages, patient processing, preparing letters to be mailed to patients, answering questions for patient's concerns and calling prescription refills into pharmacies.
• Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, immunoassays, chemistry analysis, hematology, and urinalysis).
• Ensured cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
• Compliant with HIPAA, CLIA and OSHA regulations, Coumadin Management, Reacted calmly and effectively in emergency situations, and added extra personal, caring touch that immediately put patients at ease.
• Teach one-on-one diabetic insulin administration to newly diagnosed diabetic patients.
• EMR: NextGen
• Referrals: Scheduled specialist appointments and Radiology procedures.
• Contacted insurance companies for PA's and Pre-certifications.

Montreal Internal Medicine/Dekalb Medical Physician's Group — Decatur, GA.