Maya Gabriel
Chicago,IL
Summary
Experienced Operations Manager with a strong background in retail sales, specializing in operational excellence, team leadership, and compliance management. Skilled in driving efficiency, managing high-value inventories, and delivering exceptional client experiences. Proven track record of successfully leading diverse teams, fostering a positive work culture, and consistently exceeding KPIs while upholding the highest service and quality standards. Committed to leading with humanity, passion, and integrity to drive organizational success.
Overview
13
13
years of professional experience
Work History
Director of Operations
University of Illinois, UIC
07.2023 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
Office Manager-UIC Office for Access and Equity
University Of Illinois In Chicago
08.2020 - Current
- Assisting Associate Chancellor in calendar management, meeting preparation, drafting/editing documents (including confidential materials), case analysis, and IT troubleshooting
- Preserving employee human resource records and drafting template for annual performance reviews
- Maintaining and organizing OAE electronic/physical files in Maxient database and on OAE server
- Generating internal and external case analytic reports in response to Discovery, FOIA, and Risk requests
- Managing office operations, multiline phone service, mail, ordering office supplies, cataloging equipment for bi-annual inventory, and ensuring all campus mandated COVID19 procedures are in place
- Reconciling purchase charges and entering expense reports via Chromeriver
- Reconstructing and maintaining OAE website to optimize navigation and electronic reporting
Progressive Insurance
Auto Claims Investigator
10.2016 - 08.2020
- Adjusted over two-thousand claims during tenure by analyzing physical evidence and conducting recorded interviews to determine comparative negligence in auto collision and comprehensive losses
- Coordinated vehicle repairs, rental agreements and settling total losses with various vendors and financial institutions
- Negotiated agreements to mitigate claims costs to ensure customer satisfaction and loyalty
- "WE" (Work Environment) representative fostering diversity and inclusion in by facilitating creative team building exercises
Bronstein & Carmona, P.A.
Financial Administrator
03.2015 - 10.2016
- Restructured billing process to cycle on monthly basis to increase revenue flow
- Generated all firm invoices, paid vendor expenses, and effectively managed overhead to ensure profit
- Processed employee payroll including wage garnishments, and managed insurance benefits including COBRA
- Entered and attorney expense reports and issued reimbursements for out of pocket costs
- Analyzed new defense cases to create projected budgets to submit to insurance carriers for approval
- Developed new hire orientation and training process for roughly 25 attorneys and staff
Shapiro, Blasi, Wasserman & Gora, P.A.
Senior Administrative Aide
07.2011 - 03.2015
- Converted firm into paperless business-500 + electronic client files
- Developed Firm's social media presence and website
- Participated in employee intake, development and termination
- Scheduled court reporters, hearings, depositions, meetings
- Researched applicable case law, drafted, edited, and E-filed State & Federal pleadings
- Redacted sensitive/privileged information for discovery production
Ann Taylor, Inc
Closing Manager
03.2014 - 02.2015
- Coached and trained team of roughly 15 employees to effectively style, up-sell, execute loss prevention techniques
- Motivated employees to exceed individual sales goals/conducted annual employee compensatory reviews
- Reconciled registers upon store opening/closure, prepared bank deposit, entered bi weekly payroll and employee benefits
- Enhanced profitability by executing visual and marketing changes on sales floor
Education
Bachelor of Arts - English
Florida Atlantic University
Boca Raton, FL12.2013
Skills
- Exemplary organizational skills
- Extremely analytical
- Technical savvy
- Team Builder
Accomplishments
- Employee of the Year 2012-Shapiro, Blasi, Wasserman & Gora, P.A.
- Whole Hearted Promise Award 2014- Anne Taylor, Inc.
Languages
Spanish
Professional Working
Timeline
Director of Operations
University of Illinois, UIC
07.2023 - Current
Office Manager-UIC Office for Access and Equity
University Of Illinois In Chicago
08.2020 - Current
Progressive Insurance
Auto Claims Investigator
10.2016 - 08.2020
Bronstein & Carmona, P.A.
Financial Administrator
03.2015 - 10.2016
Ann Taylor, Inc
Closing Manager
03.2014 - 02.2015
Shapiro, Blasi, Wasserman & Gora, P.A.
Senior Administrative Aide
07.2011 - 03.2015
Bachelor of Arts - English
Florida Atlantic University
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