Summary
Overview
Work History
Education
Skills
Timeline
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Maya Garcia-DeHerrera

Englewood,CO

Summary

Dedicated and customer-focused hospitality professional with a proven track record of delivering exceptional guest experiences. Recognized for efficient task management and seamless adaptation to changing needs. Prioritizes team collaboration and consistently strives to achieve high standards. Strong communication and customer service skills leveraged to ensure utmost guest satisfaction.

Overview

7
7
years of professional experience

Work History

Patient Care Coordinator

Mile High Eye Institute
02.2023 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.

Team Member

Fastaff Travel Nursing
09.2022 - 12.2022
  • Called traveling nurses to update Nurse Profiles including personal records and documentation
  • Processed day-to-day documentation between departments, consistently maintaining communication and eliminating bottlenecks
  • Collected and documented data from variety of sources to update system information
  • Met high volume of daily demands and challenging schedule

Shift Supervisor

Papa Murphy's Take'N'Bake
01.2022 - 09.2022
  • Assisted with new hire paperwork, scheduling and inventory purchases
  • Handled escalated complaints with swift acknowledgement, expert conflict-resolution and creative problem-solving with both team and guest complaints
  • Drafted daily sales reports and accurately reconciled cash drawers
  • Delegated tasks communicated expectations and directed workflows to improve performance

Assistant General Manager

Planet Fitness
06.2021 - 01.2022
  • Assisted customers with complaints and implemented creative resolutions to maintain satisfaction
  • Inspected work areas for compliance with safety and sanitation regulations
  • Established customer relationships to generate more business by upselling memberships
  • Maintained gym profitability and expanded brand loyalty
  • Interacted with customers on gym floor to build rapport and offer equipment expertise

Administrative Assistant

Barnhart Homes LLC
11.2020 - 01.2021
  • Handled sensitive and business confidential information following proper procedures
  • Organized, recorded and data scrubbed digital storage files
  • Attended board meetings and recorded notes for future reference
  • Managed and maintained employee files including onboarding paperwork and schedules

Warehouse Associate

Amazon
12.2017 - 02.2020
  • Loaded trucks to fill orders for transport
  • Examined and inspected products and boxes to meet picking specifications and quality standards
  • Followed company, state and OSHA safety rules, policies and regulations to promote safe working practices
  • Printed shipping labels and documentation for product distribution

Hospitality Team Member

Buffalo Wild Wings
12.2021
  • Quickly and courteously resolved all guest complaints and problems
  • Answered phones, responded to customer inquiries, and transferred calls to appropriate staff
  • Reviewed safety, health, and sanitation processes throughout restaurant and enforced rules to promote security and safety of all guests
  • Operated POS systems, handled payments and provided receipts and proper change

Education

Bachelor of Arts - Psychology, Business Administration

University of Colorado At Denver
Denver
12.2021

Skills

  • Ability to work independently and as part of a team
  • Strong interpersonal skills
  • Problem solving
  • Detail-oriented
  • Administrative skills
  • Data entry
  • Exceptional organizational skills
  • Computer skills
  • Multitasking
  • Customer service focus
  • Adaptability and flexibility

Timeline

Patient Care Coordinator

Mile High Eye Institute
02.2023 - Current

Team Member

Fastaff Travel Nursing
09.2022 - 12.2022

Shift Supervisor

Papa Murphy's Take'N'Bake
01.2022 - 09.2022

Hospitality Team Member

Buffalo Wild Wings
12.2021

Assistant General Manager

Planet Fitness
06.2021 - 01.2022

Administrative Assistant

Barnhart Homes LLC
11.2020 - 01.2021

Warehouse Associate

Amazon
12.2017 - 02.2020

Bachelor of Arts - Psychology, Business Administration

University of Colorado At Denver
Maya Garcia-DeHerrera