Maya Gonzalez
Fresno,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
27
27
years of professional experience
Work History
Contract Administrative Assistant III
Public Health Institute
08.2021 - 03.2024
- Enhanced contract management efficiency by maintaining organized electronic filing systems.
- Streamlined contract processing and approval times through the implementation of standardized document templates.
- Improved communication between departments by serving as a liaison for contract-related inquiries.
- Boosted compliance with company policies and industry regulations through regular audits of contracts and agreements.
- Expedited the contract review process, reducing turnaround times for approvals and signatures.
- Reduced errors in documentation by implementing quality control measures for all contracts and related materials.
- Collaborated effectively across diverse teams to achieve common goals amid tight deadlines while maintaining a high level of attention to detail.
- Executed record filing system to improve document organization and management.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Increased accuracy in financial reporting by meticulously tracking and reconciling contract-related expenses.
Community Health Outreach Worker
Public Health Institute
01.2021 - 08.2021
- Developed targeted outreach programs for at-risk populations, resulting in improved health outcomes and increased access to care.
- Collaborated with local healthcare providers and organizations to establish a strong network of support for community members.
- Assisted clients in navigating complex healthcare systems, simplifying processes and increasing access to necessary care.
- Evaluated program effectiveness through data analysis and reporting, identifying areas for growth and improvement.
- Established partnerships with external organizations to secure additional funding sources for expanded programming efforts.
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Supported public health efforts by conducting thorough interviews with confirmed COVID-19 cases.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Collaborated with public health officials to ensure timely follow-up and support for quarantined contacts.
- Demonstrated empathy and professionalism during sensitive conversations, ensuring confidentiality of personal information.
- Increased case resolution rates by maintaining organized records of all contact tracing activities.
- Strengthened relationships between public health agencies and communities, acting as an approachable liaison for concerned citizens.
- Trained new team members on best practices for effective contact tracing procedures, enhancing overall team performance.
- Participated in regular meetings with supervisors, discussing progress updates and strategizing improvements within the contact tracing process.
- Streamlined workflows by collaborating closely with fellow Contact Tracers, fostering a supportive work environment that prioritized accuracy and efficiency.
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
- Maintained compliance with all relevant privacy and confidentiality regulations, ensuring the protection of sensitive personal information throughout the contact tracing process.
- Exceeded contact tracing targets, consistently handling a high volume of cases while maintaining exceptional attention to detail.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Collaborated with local organizations to expand health services and resources.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
Human Resources Assistant
Ulta Beauty
11.2020 - 01.2021
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Set up orientations and initial training for new employees.
- Updated and maintained employee attendance records.
- Compiled employee records from individual departments to maintain central files.
- Tracked various statistics and kept detailed records to support human resources department.
Bilingual Senior Customer Service Representative
Sinclair Systems International
03.1997 - 08.2020
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Streamlined customer service processes for increased efficiency and improved response times.
- Mentored junior team members, contributing to their professional development and overall team success.
- Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Assisted in creating departmental policies, protocols, and guidelines that improved overall effectiveness of the customer service team.
- Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Escalated issues to proper supervisors when standard processes were not effective.
- Resolved concerns with products or services to help with retention and drive sales.
- Processed, scheduled and executed customer orders for new and established customers.
- Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries.
- Visited customer offices to handle on-site concerns and maximize account loyalty.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Cross-trained and backed up other customer service managers.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Implemented and developed customer service training processes.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Provided language translation services for customer service inquiries.
- Utilized English proficiency to build relationships with Spanish-speaking customers.
- Translated documents, forms and other materials from English to Spanish
- Helped improve customer satisfaction by translating customer paperwork and company documentation.
Education
Sales Force CRM Certification - CRM
Coursera
Remote01.2022
HR Certification - Human Resources Training
Percipio
Online04.2021
Associate of Science - Business Administration
Cerro Coso Community College
Ridgecrest, CA06.2016
Associate of Science - Paralegal Studies
Cerro Coso Community College
Ridgecrest, CA01.2013
GED -
Bel Air High School
El Paso, TX06.1996
Skills
- Contract compliance
- Purchase Orders
- Presentation Preparation
- Policy Enforcement
- Workflow Optimization
- File Management
- Office Administration
- Spreadsheet Creation
- Scheduling
- Clerical Support
- Appointment Scheduling
- Data Entry
- Research
- Employee timesheet processing
- Data Management
- Excel spreadsheets
- Customer Service
- Training and coaching
- Marketing
- Computer Proficiency
- Staff Motivation
Languages
Spanish
Full Professional
English
Full Professional
Italian
Elementary
Timeline
Contract Administrative Assistant III
Public Health Institute
08.2021 - 03.2024
Community Health Outreach Worker
Public Health Institute
01.2021 - 08.2021
Human Resources Assistant
Ulta Beauty
11.2020 - 01.2021
Bilingual Senior Customer Service Representative
Sinclair Systems International
03.1997 - 08.2020
Sales Force CRM Certification - CRM
Coursera
HR Certification - Human Resources Training
Percipio
Associate of Science - Business Administration
Cerro Coso Community College
Associate of Science - Paralegal Studies
Cerro Coso Community College
GED -
Bel Air High School
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