Maya Hachem
Dearborn,MI
Summary
Assistant at MDS Urgent care, helped with patient care and scheduling while also collaboratively working with team of nurses.
Overview
3
3
years of professional experience
Work History
Sales Manager
Al Andalus
01.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Urgent Care Staff Nurse
MDS Urgent Care
03.2022 - 01.2023
- Helped many customers daily with a positive attitude and focus on their satisfaction.
- Managed customer complaints professionally, leading to good results and positive feedback.
- Kept up-to-date with product knowledge to provide accurate information to customers.
- Answered customer phone calls quickly to minimize wait times.
- Worked with team members to meet monthly goals and improve workflow efficiency.
- Listened carefully to customers, resolved concerns promptly, and escalated major issues to the supervisor.
Education
High School Diploma -
Henry Ford College
Dearborn, MI04.2028
High School Diploma -
Crestwood High School
Dearborn, MI06.2022
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Complaint Handling
- Complex Problem-Solving
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Urgent Care Staff Nurse
MDS Urgent Care
03.2022 - 01.2023
Sales Manager
Al Andalus
01.2022 - Current
High School Diploma -
Henry Ford College
High School Diploma -
Crestwood High School