Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Maya Hagan

Chapel Hill,NC

Overview

8
8
years of professional experience

Work History

Office Assistant

University of North Carolina at Chapel Hill
Chapel Hill, NC
01.2024 - Current
  • Answered telephones, directed calls, and took messages.
  • Typed, formatted and edited correspondence and other documents.
  • Conducted research and compiled data for reports and projects.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Served as a first responder to emergencies, implementing crisis management protocols efficiently.
  • Collaborated with housing staff to coordinate move-in and move-out processes for residents.
  • Created a welcoming and inclusive environment for all residents
  • Assisted in the enforcement of residence hall policies to ensure a safe and respectful community.

Legal Administrative Assistant

State Of Nevada
Las Vegas , NV
05.2023 - 08.2023
  • Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
  • Created spreadsheets to track case information and deadlines.
  • Organized and prioritized caseloads for attorneys.
  • Arranged case files and maintained records and notebooks.

Insurance Intern

Citizen Choice Insurance
Las Vegas , NV
05.2022 - 08.2022
  • Utilized Excel spreadsheets to track sales figures for different types of insurance plans.
  • Handled modification and updating of policies.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
  • Conducted periodic reviews of existing contracts to verify accuracy and completeness.

Shack Team Member

Shake Shack
Las Vegas, NV
03.2022 - 08.2022
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Upheld high standards of productivity and quality in operations.
  • Collaborated with team members to achieve daily goals.
  • Greeted customers upon entering the store with friendly demeanor.
  • Provided customer service support to ensure satisfaction.
  • Maintained positive working relationship with fellow staff and management.
  • Looked for ways to go above and beyond job requirements.
  • Facilitated training sessions for new employees on company policies and procedures.

Hostess

Lazy Dog Restaurant & Bar
Las Vegas , NV
02.2022 - 08.2022
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Greeted guests upon arrival and escorted them to their tables.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Accurately recorded customer information into reservation system.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.

Library Volunteer

Sahara West Library
Las Vegas , NV
08.2016 - 05.2022
  • Copied, printed and mailed material per librarians' requests.
  • Supported librarians by helping them prepare materials for classes or workshops offered at the library.
  • Participated in book clubs and led discussions on various topics related to literature.
  • Greeted visitors at the circulation desk and provided information about library services.
  • Opened and closed library during specified hours and secured library equipment.

Education

Bachelor of Arts - Political Science And Journalism

University of North Carolina At Chapel Hill
Chapel Hill, NC
05-2025

Skills

  • Bookkeeping
  • Call handling
  • Scheduling
  • Event preparation
  • Client interaction
  • Data analysis
  • Technical support
  • Coding in JavaScript, CSS, and HTML

Volunteer Experience

Sahara West Library Volunteer Program | Las Vegas, NV | Aug 2016 - May 2022

  • Copied, printed and mailed material per librarians' requests.
  • Supported librarians by helping them prepare materials for classes or workshops offered at the library.
  • Participated in book clubs and led discussions on various topics related to literature.
  • Greeted visitors at the circulation desk and provided information about library services.
  • Opened and closed library during specified hours and secured library equipment.
  • Asked to train as a library page

Boys and Girls Club | Chapel Hill, NC | Aug 2024-present 

  • Mentored young girls about self-esteem, etiquette, and higher education
  • Created lesson plans around various topics
  • Formed connections with each mentee

Timeline

Office Assistant

University of North Carolina at Chapel Hill
01.2024 - Current

Legal Administrative Assistant

State Of Nevada
05.2023 - 08.2023

Insurance Intern

Citizen Choice Insurance
05.2022 - 08.2022

Shack Team Member

Shake Shack
03.2022 - 08.2022

Hostess

Lazy Dog Restaurant & Bar
02.2022 - 08.2022

Library Volunteer

Sahara West Library
08.2016 - 05.2022

Bachelor of Arts - Political Science And Journalism

University of North Carolina At Chapel Hill

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Maya Hagan