Maya Hagan
Chapel Hill,NC
Overview
8
8
years of professional experience
Work History
Office Assistant
University of North Carolina at Chapel Hill
Chapel Hill, NC
01.2024 - Current
- Answered telephones, directed calls, and took messages.
- Typed, formatted and edited correspondence and other documents.
- Conducted research and compiled data for reports and projects.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Served as a first responder to emergencies, implementing crisis management protocols efficiently.
- Collaborated with housing staff to coordinate move-in and move-out processes for residents.
- Created a welcoming and inclusive environment for all residents
- Assisted in the enforcement of residence hall policies to ensure a safe and respectful community.
Legal Administrative Assistant
State Of Nevada
Las Vegas , NV
05.2023 - 08.2023
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Created spreadsheets to track case information and deadlines.
- Organized and prioritized caseloads for attorneys.
- Arranged case files and maintained records and notebooks.
Insurance Intern
Citizen Choice Insurance
Las Vegas , NV
05.2022 - 08.2022
- Utilized Excel spreadsheets to track sales figures for different types of insurance plans.
- Handled modification and updating of policies.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
- Conducted periodic reviews of existing contracts to verify accuracy and completeness.
Shack Team Member
Shake Shack
Las Vegas, NV
03.2022 - 08.2022
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Upheld high standards of productivity and quality in operations.
- Collaborated with team members to achieve daily goals.
- Greeted customers upon entering the store with friendly demeanor.
- Provided customer service support to ensure satisfaction.
- Maintained positive working relationship with fellow staff and management.
- Looked for ways to go above and beyond job requirements.
- Facilitated training sessions for new employees on company policies and procedures.
Hostess
Lazy Dog Restaurant & Bar
Las Vegas , NV
02.2022 - 08.2022
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Greeted guests upon arrival and escorted them to their tables.
- Communicated clearly with kitchen staff regarding customer orders.
- Accurately recorded customer information into reservation system.
- Inspected dining and serving areas for cleanliness and proper setup.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Demonstrated strong interpersonal skills when interacting with customers.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
Library Volunteer
Sahara West Library
Las Vegas , NV
08.2016 - 05.2022
- Copied, printed and mailed material per librarians' requests.
- Supported librarians by helping them prepare materials for classes or workshops offered at the library.
- Participated in book clubs and led discussions on various topics related to literature.
- Greeted visitors at the circulation desk and provided information about library services.
- Opened and closed library during specified hours and secured library equipment.
Education
Bachelor of Arts - Political Science And Journalism
University of North Carolina At Chapel Hill
Chapel Hill, NC05-2025
Skills
- Bookkeeping
- Call handling
- Scheduling
- Event preparation
- Client interaction
- Data analysis
- Technical support
- Coding in JavaScript, CSS, and HTML
Volunteer Experience
Sahara West Library Volunteer Program | Las Vegas, NV | Aug 2016 - May 2022
- Copied, printed and mailed material per librarians' requests.
- Supported librarians by helping them prepare materials for classes or workshops offered at the library.
- Participated in book clubs and led discussions on various topics related to literature.
- Greeted visitors at the circulation desk and provided information about library services.
- Opened and closed library during specified hours and secured library equipment.
- Asked to train as a library page
Boys and Girls Club | Chapel Hill, NC | Aug 2024-present
- Mentored young girls about self-esteem, etiquette, and higher education
- Created lesson plans around various topics
- Formed connections with each mentee
Timeline
Office Assistant
University of North Carolina at Chapel Hill
01.2024 - Current
Legal Administrative Assistant
State Of Nevada
05.2023 - 08.2023
Insurance Intern
Citizen Choice Insurance
05.2022 - 08.2022
Shack Team Member
Shake Shack
03.2022 - 08.2022
Hostess
Lazy Dog Restaurant & Bar
02.2022 - 08.2022
Library Volunteer
Sahara West Library
08.2016 - 05.2022
Bachelor of Arts - Political Science And Journalism
University of North Carolina At Chapel Hill