Maya Halabi
Dracut,USA
Summary
Adept at fostering powerful client relationships and driving portfolio growth, I excelled at PNC Bank, NA, by surpassing quarterly sales targets and securing significant revenue through strategic financial advising and analytical problem-solving. My blend of exceptional communication skills and business development acumen has consistently enhanced client satisfaction and retention. Driven and personable individual with natural talent for building and maintaining relationships. Possesses solid understanding of client needs and adept in utilizing communication and problem-solving skills to foster trust and satisfaction. Committed to making positive impact on client retention and business growth. Developed skills in client relationship management within fast-paced environment, capable of understanding and addressing client needs effectively. Demonstrated ability to communicate clearly, solve problems, and foster client trust and satisfaction. Looking to transition into new field, leveraging these transferrable skills to drive success and growth.
Overview
19
19
years of professional experience
Work History
Relationship Manager, Corporate Banking
PNC Bank, NA
03.2021 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Developed targeted presentations for prospective clients, effectively showcasing the value of our services and products.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Tailored financial solutions to client needs, ensuring alignment with their long-term goals and financial health.
- Strengthened client relationships through regular, personalized communication, ensuring high levels of client satisfaction and retention.
- Negotiated and closed complex deals with key clients, securing significant revenue streams.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Created and managed financial models to evaluate corporate investments and acquisitions.
Assistant Brand Manager
TD Bank NA
12.2007 - 03.2021
- Conducted market research to identify consumer trends and preferences, driving product innovation.
- Improved customer engagement through social media management and content creation.
- Created impactful presentations for internal stakeholders, demonstrating the value of marketing efforts on overall business objectives.
- Boosted online presence via website updates, SEO optimization strategies, and e-commerce support.
- Contributed to annual planning process by helping set goals for revenue growth, market share gains, and other key performance indicators.
- Supported sales force with timely delivery of sales materials, including product sheets, presentations, and training modules.
- Collaborated with sales team to develop promotional strategies for key accounts and channels.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Managed and oversaw creative projects to drive quality, accuracy and deadline management.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
Esthetician
Self-employed
04.2006 - 01.2008
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Recommended retail products for at-home use.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm, and exceptional customer experience.
- Stocked treatment rooms with proper supplies.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Boosted revenue, introducing innovative skin care treatments and packages.
Education
Associate of Science - French Language And Literature
University of Lebanon
Lebanon, BeirutEsthetician License - Laser Hair Removal, Make Up
E.I.N.E Electrology Institute of NE
Tewksbury, MASkills
- Relationship building
- Client relationships
- Relationship building and management
- Excellent communication
- Risk management
- Portfolio growth
- Team leadership
- Business development
- Analytical problem solving
- Networking
- New business development
- Public speaking
- New business generation
- Performance analysis
- Relationship management
- Client acquisition
- Financial advising
- Sales expertise
- Customized skincare plans
- Skincare product sales
- Scheduling
- Skin rejuvenation
- Makeup application techniques
- Professional demeanor
- Client needs assessment
- Customer consultation
- Expert skin analysis
Accomplishments
- Supervised / Managed team of 45 + staff members.
- Collaborated with team of 45 + in the development of PNC acquisition.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Women in Business Leadership Certification
Languages
English - Native or Bilingual
French - Limited
Arabic - Native or Bilingual
Timeline
Relationship Manager, Corporate Banking
PNC Bank, NA
03.2021 - Current
Assistant Brand Manager
TD Bank NA
12.2007 - 03.2021
Esthetician
Self-employed
04.2006 - 01.2008
Esthetician License - Laser Hair Removal, Make Up
E.I.N.E Electrology Institute of NE
Associate of Science - French Language And Literature
University of Lebanon
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