Maya Halverson
Ojai,CA
Summary
Enterprising, cooperative and successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Manager
Point De Chene
08.2020 - Current
- Quintupled size of wine club, through implementing and training all staff on new sales tactics. Optimized how wine club was done to make it easy for everyone to find and keep track of all items both visually and virtually.
- Inputting hundreds of complex new items weekly while making thousands of dollars of sales daily to vast customer base.
- Increased extensive knowledge / research / ability to explain hundreds of stories of winemakers, vendors, production types, varietals and wine details to customers. Met with vendors to sample/discuss/analyze products for customer base and kept extensive personal records of all tasting notes/vintages/information so as to have them on hand for customers.
- Responsible for merchandising and visual appearance of space.
- Implemented new weekly wine based social media posts to highlight newsletter details.
- Onboarded new employees with training and weekly new products reviews.
- Payroll and coordinated scheduling of all staff with awareness of personal needs.
- Streamlined cleaning and maintenance schedules, saved stores' bottom line by implementing new community recycling program.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Kept detailed records of monthly progress to identify and correct areas needing improvement, goals and driving team morale up.
- Cross-trained existing employees to maximize team agility and performance
On Site Property Manager
Airbnb
05.2011 - Current
- Coordinated and communicated with all potential guests from initial question phase through changes, booking, arrival, on site welcome and check out.
- Serviced all potential special needs of guests as well as styling property, landscaping, lighting and cleaning. Upgraded furnishings many times to stay on-trend.
- Handled tenant issues promptly and appropriately, calling in repairmen and other support services as needed.
- Concierge service with apersonal touch has led to being made a SuperHost over 20 times, with hundreds of happy and returning guests. Average response time is 15 minutes or less, and on site guests can text me at any hour.
- Implemented scheduling/booking changes to keep legal with city rules.
- Maintained documents in digital format for tax purposes and records.
- Completed post check-out walk-throughs to identify required repairs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Online Floral Consultant
Www.FiftyFlowers.com
12.2010 - 03.2020
- Created this role for myself and the company as it was immediately apparent to me that they needed it to optimize their customers' experience and drive sales. Due to my already having 15+ years prior hands-on experience in this field, I was able to consult/troubleshoot and create detailed custom plans of action for each client.
- In a decade of working only three days per week, I consistently sold millions of dollars of product for this company. Out-sold entire departments of the company. Was absent for one day in the entire time I worked there, due to wildfire.
- Recommended products and seasonal substitutes to customers, thoroughly explaining how they should use/care for/combine them.
- Phone / virtual support of multiple clients at once, as well as simultaneously communicating with relevant staff, buyer team and customer service (30+ people).
- Implemented a report system for each client so that all details for each client (order suggestions, custom recipes/solutions/alternatives I had proposed to them) were saved for anyone to access.
- The CEO/CFO / founder of the company called me and personally requested that I I return after being furloughed for a over a year.
Wedding Planner
Voila Weddings (Self)
01.2002 - 01.2009
- Created vision boards, budgets, vendor meetings payout schedules, streamlined Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations, despite any possible emerging situations.
- Conducted initial consultation with clients to discuss their wedding visions, family traditions, venue options and other logistics to understand needs and budget.
- Compiled contracts for vendors and clients prior to starting work to meet legal, health and safety obligations.
- Created and designed tailor-made wedding weekend schedules to maximize clients enjoyment of their days, keep wedding events running on schedule and cultivate referrals.
- Met with and negotiated prices with suppliers, kept detailed lists of frequently inspected venues and selected vendors to meet couple style, expectations and budgetary needs.
- Created / prevented / had multiple solutions to various emerging solutions, from a wardrobe malfunction to a key vendor passing away the night before a large event.
- Coordinated a vast network of florists, photographers, caterers, bartenders, videographers, musicians, officiants, animal wranglers, entertainers, transportation crews, lighting and rental companies and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Attended bridal industry events to promote services and build relationships with prospective vendors.
Insurance Brokerage Manager
Santa Barbara Insurance (formerly Baxter Insurance
07.1997 - 12.2002
- Complied with established internal controls and policies.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Coordinated hundreds of extremely detailed accountings for each client and balanced the companys' deposits / payments to the penny.
- Liaised with clients to help them select, apply for and purchase the appropriate car insurance or health plan, or change their current plan to a different one as needed.
- Assisted clients as needed in navigating their insurance claims, communicated and followed up repeatedly with large insurance companies in order to help clients get their appropriate coverage.
Education
High School Diploma -
Carpinteria High School
Carpinteria06.
Skills
- Administration and Reporting
- Managing Cash Register
- Technical Proficiency
- Strategic Planning
- Project Management
- Scheduling and Coordinating
- Managing Laborers
- Issue and Conflict Resolution
- Maintenance and Repair Management
- Reconciling Cash Drawers
- Managing Appointments
- Managing Routines
- Reducing Waste
- Managing Multiple Tasks
- Reading Comprehension
- Complex Problem-Solving
- Managing Live Events
- Managing Terminations
- Managing Employee Relations
- Staff Management
- Creative and Adaptable
- Social Perception
- Increasing Occupancy
- Resident Satisfaction
- Tenant Screening
- Out of Hours Calls
- Vendor Relations
- Tenant Relations
Certification
WSET Level 1
Volunteer Work
In addition to volunteering monthly in a public good news work, In 2018 I also volunteered to take an elderly (89) lady with health problems and dementia on her month long "last hurrah" trip from Maui to Taiwan, and then Malaysia. This required extensive coordination with flights, hotels, international travel, and liaising with multiple organizations and people to make it a safe, comfortable and successful last trip to see her old friends.
Timeline
Manager
Point De Chene
08.2020 - Current
On Site Property Manager
Airbnb
05.2011 - Current
Online Floral Consultant
Www.FiftyFlowers.com
12.2010 - 03.2020
Wedding Planner
Voila Weddings (Self)
01.2002 - 01.2009
Insurance Brokerage Manager
Santa Barbara Insurance (formerly Baxter Insurance
07.1997 - 12.2002
High School Diploma -
Carpinteria High School
Similar Profiles
Roy WhaleyRoy Whaley
Assistant Principal at St. Landry Parish School System (Beau Chene H.S.)Assistant Principal at St. Landry Parish School System (Beau Chene H.S.)
Danielle MeyersDanielle Meyers
Team Captain-Server/Bartender at Beau Chene Country ClubTeam Captain-Server/Bartender at Beau Chene Country Club
Alix VogelAlix Vogel
Vendeuse at dans le point de vente de mon père (abricots)Vendeuse at dans le point de vente de mon père (abricots)
Jeanine WaltersJeanine Walters
Rural Mail Carrier Associate at USPSRural Mail Carrier Associate at USPS
Andrew RuizAndrew Ruiz
Restaurant Busser at Ca' Marco Ristorante ItalianoRestaurant Busser at Ca' Marco Ristorante Italiano