Maya Hawkins

• Manage and maintain client records for a caseload of 50+ individuals, ensuring accuracy and confidentiality
• Skilled in coordinating and facilitating communication between care managers, clients, and other healthcare professionals to ensure seamless care coordination and delivery
• Created reports detailing customer service metrics such as response times, number of calls handled.
• Collaborated with team members on projects related to improving the overall quality of service provided.
• Ensured compliance with company policies when dealing with customer inquiries.

• Conducted interviews with children and families to assess safety and risk of abuse or neglect.
• Provided written reports summarizing evidence collected during investigations.
• Conducted home visits to assess living conditions and provide support services to families in need.
• Maintained accurate documentation of all investigations including statements from witnesses and victims.

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• Provided personal care and support to clients with a range of physical and mental health needs.
• Communicated effectively with family members regarding any changes in the patient's condition.
• Responded quickly and calmly in emergency situations involving medical crises or accidents.
• Maintained accurate records of client progress notes, treatments provided, medications administered, diet plans followed.

• Handled an average of 50+ patient inquiries per day, providing exceptional customer service and resolving issues with a 95% satisfaction rate
• Scheduled and confirmed appointments for a team of 10 healthcare providers, managing a calendar with an average of 200 appointments per week
• Processed and verified insurance information for an average of 30 patients per day, ensuring accurate billing and reimbursement
• Maintained patient records and updated demographic information for a database of 5000+ patients, resulting in a 20% reduction in data errors.
• Verified insurance information, collected payments, and scheduled appointments.

• Assisted in developing age-appropriate materials, activities and resources for children's learning experiences.
• Created an environment that was safe, nurturing and encouraging for children.
• Facilitated communication between students, parents, teachers and administrators regarding student progress and special needs.
• Engaged with parents and guardians regularly via phone calls or emails regarding their child's academic progress.