Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

MAYA HIGHSMITH

Winter Garden,FL

Summary

Flexible and outgoing attractions castmember with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Attractions Cast Member

Walt Disney World Resort
06.2023 - Current
  • Ensuring safety of guest on board while maintaining efficiency during operation
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Dispatching ride vehicles, load and unload guest safely and efficiently
  • Listen to guest concerns and solve problems quickly
  • Accommodate guest with special needs and provide answers to multiple questions.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Delivered information and details of interest about facility to visitors.

Cashier

Wegmans
03.2023 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Learned duties for various positions and provided backup at key times.

Independent Contractor

Door Dash
01.2022 - 03.2023
  • Served customers promptly by efficiently collecting and delivering as many as 5 orders per hour.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Secured food to prevent loss and maintain freshness during transport.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Maintained organized, clean and professional vehicle to protect company reputation with customers.
  • Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.

School Education Manager

Everbrook Academy
08.2022 - 12.2022
  • Observed teachers, documented activities and implemented improvement plans to optimize classrooms.
  • Coordinated staff and student activities to promote a safe and productive learning environment.
  • Kept school in full compliance with established policies, legal requirements and student safety standards.
  • Performed classroom evaluations to assess teacher strategies and effectiveness.
  • Formulated and implemented school safety and security policies.
  • Monitored student progress and implemented intervention strategies to support student success.
  • Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.

Lead Teacher – Pre-Kindergarten Classroom

Howard University Early Learning Program
08.2019 - 08.2022
  • Responsible for curriculum implementation that includes weekly lesson planning, and child assessment for 3 ½ to 5-year-olds
  • Meet with parents to discuss the goals and needs of students in their program
  • Coordinate with administration to create education plans for the students
  • Collaborate with instructional assistant teachers in classroom for the creation of lesson plans
  • Track the academic performance of students for signs of progress
  • Work cooperatively with other teachers to maintain teamwork and open communication
  • Maintain a positive and ongoing open communication with parents and caregivers regarding child’s development
  • Plan thematic educational units by providing age-appropriate activities that encouraged curiosity, self-direction, exploration, problem solving and confidence
  • Design classroom environment in a stimulating manner that trigger children's imagination and curiosity following OSSEE and NAEYC accreditation standards and policies
  • Lead teaching team in designing and implementing a developmentally appropriate activities that incorporate music, art, and reading to encourage creativity and expression
  • Plan and adapt age-appropriate curriculum involving various activities to stimulate children's cognitive skills, abilities, and development
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities
  • Sanitize toys and play equipment each day to maintain safety and cleanliness
  • Work with teaching staff to evaluate individual progress and recommend appropriate learning plans
  • Consult with parents each semester for parent teacher conferences to discuss child’s learning development and to foster and maintain and support continuing education strategies in the classroom
  • Observe children to identify individuals in need of additional support and develop strategies to improve assistance
  • Foster reasoning and problem solving through active exploration games and activities
  • Use Work Sampling Online as assessment tool to document behavioral, emotional, academic, and social growth of students throughout the school year.

Education

Bachelor of Science - Early Childhood

Norfolk State University
Norfolk, VA

Master of Education - Organizational Leadership

Regent University
Virginia Beach, VA

Skills

  • Proficient computer skills:
  • Microsoft Office (Word, Excel, PowerPoint)
  • Fast Learner
  • Ability to Multitask
  • Punctual
  • Communication
  • Works well independently and in group setting
  • Empathetic
  • Personable Customer Service
  • Detailed Oriented
  • Time Management Skills
  • CPR and First Aid certified
  • Dedication
  • Leadership Skills
  • Operational Efficiency and Safety
  • Ensuring Guest Safety

Accomplishments

  • Lead teaching team in designing and implementing a developmentally appropriate curriculum according to the guidelines established by OSSE licensing standards and NAEYC for Howard University Early Learning Program Accreditation January-May 2023.

Certification

First Aid/CPR Certified December 12, 2021-December 10, 2023

Timeline

Attractions Cast Member

Walt Disney World Resort
06.2023 - Current

Cashier

Wegmans
03.2023 - 06.2023

School Education Manager

Everbrook Academy
08.2022 - 12.2022

Independent Contractor

Door Dash
01.2022 - 03.2023

Lead Teacher – Pre-Kindergarten Classroom

Howard University Early Learning Program
08.2019 - 08.2022

Bachelor of Science - Early Childhood

Norfolk State University

Master of Education - Organizational Leadership

Regent University

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MAYA HIGHSMITH