Maya Hill
Fort Myers,FL
Summary
Dynamic and detail-oriented professional with a proven track record at Chick-fil-A for enhancing team productivity and customer satisfaction. Skilled in customer service and effective time management, adept at mentoring staff and managing high-pressure situations. Demonstrates exceptional communication and POS software proficiency, ensuring a welcoming atmosphere for all guests.
Overview
3
3
years of professional experience
Work History
Host
Naples Flatbread Kitchen & Bar
Estero, FL
10.2023 - Current
- Provided excellent customer service by anticipating customer needs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Resolved conflicts between customers when necessary.
- Contributed to team efforts by accomplishing related tasks as needed.
- Managed incoming calls during busy shifts.
Trainer
Chick-fil-A
Estero, FL
06.2021 - 11.2023
- Assisted with developing online learning modules for remote learners.
- Designed and developed training materials for new employees in the organization.
- Provided feedback on employee performance based on observed results during training sessions.
- Documented all training activities including attendance records, feedback forms, surveys.
- Explained goals and expectations required of trainees.
Education
High School Diploma -
Estero High School
Estero, FL05-2024
Skills
- Team Collaboration
- Front of House Organization
- Detail Oriented
- POS Software
- Customer Service
- Team player mentality
- Guest Engagement
- Positive and professional
- Greeting guests
Timeline
Host
Naples Flatbread Kitchen & Bar
10.2023 - Current
Trainer
Chick-fil-A
06.2021 - 11.2023
High School Diploma -
Estero High School
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