Maya Holt
Morrow,GA
Summary
Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed. Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others. Skilled in data entry and management, with background in processing high volumes of data accurately. Strong understanding of database systems and data analysis tools. Known for accuracy, attention to detail, and ability to work under pressure. Previously contributed to enhancing data processing efficiency within previous roles.
Overview
19
19
years of professional experience
Work History
Data Entry Clerk
Continuum
Atlanta, GA
01.2023 - Current
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Maintained updated knowledge of industry trends related to data entry operations.
- Compiled reports based on gathered information.
- Checked source documents against entered data to ensure accuracy.
- Verified accuracy and completeness of data entry into the database system.
Customer Service Representative
empire beauty
Morrow, GA
02.2022 - 07.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Customer Care Representative
Discover
Chicago, IL
02.2020 - 12.2023
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Built sustainable relationships of trust through open communication with customers.
- Gathered customer feedback to suggest improvements for products and services.
- Processed orders accurately and efficiently according to established procedures.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Analyzed trends in call volume data in order to anticipate peak periods and adjust staffing accordingly.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
Team Leader
Wal-Mart Distribution Center
Chicago, IL
05.2016 - 04.2023
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
Customer Service Supervisor
Target
, IL
05.2006 - 11.2014
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Analyzed feedback from customers to identify trends in order to improve the overall quality of services provided by the department.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
- Assisted in developing training materials for new hires as well as existing employees.
- Organized special events such as webinars or live Q&A sessions to provide additional support for customers.
Education
Cosmetology Education
Empire Beauty School
Morrow, GA06-2024
Pharmacy Tech - Pharmacy Technology
Ashworth College
Norcross, GA04-2023
Skills
- Data transcription
- Maintains confidentiality
- Data accuracy
- Certified in 10-key
- Verifying data accuracy
- Professional and mature
- Proficient with [Database]
- Word Processing
- Advanced clerical knowledge
- Microsoft Excel certified
- Customer Service-Oriented
- Software troubleshooting
- Understands grammar
- Task coordination
- Technical Support
- Bookkeeping
- Document Scanning
- Claims appeal procedures
- Strong interpersonal skills
- Critical thinker
Timeline
Data Entry Clerk
Continuum
01.2023 - Current
Customer Service Representative
empire beauty
02.2022 - 07.2024
Customer Care Representative
Discover
02.2020 - 12.2023
Team Leader
Wal-Mart Distribution Center
05.2016 - 04.2023
Customer Service Supervisor
Target
05.2006 - 11.2014
Cosmetology Education
Empire Beauty School
Pharmacy Tech - Pharmacy Technology
Ashworth College
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