Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MAYA HORN

Bloomfield,NJ

Summary

Dedicated and detail-oriented client service specialist bringing extensive office management and exceptional customer service experience spanning over 8 years. Proficient in time management, prioritization, and equipped with excellent communication and problem-solving skills. Ability and desire to anticipate, recognize and meet others' needs. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Case Manager

Kessler Institute for Rehabilitation Inc.
04.2025 - Current
  • Partnered with physicians, social workers, activity therapists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

Patient Service Specialist

Kessler Rehabilitation Center
12.2023 - Current
  • Implemented strategic initiatives to boost product sales in the clinic
  • Processed payments from patients, including cash, check, or credit card transactions
  • Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed
  • Verify insurance and obtain pre-authorization
  • Coordinate with all parties such as insurance reps, patients and therapists to establish expectations and guarantee consumer satisfaction
  • Completed daily billing reports and worked with central billing office
  • Scheduled appointments and managed patient records using electronic health record software

Unit Representative

Saint Barnabas Medical Center
02.2016 - 11.2024
  • Answered phone calls, call bells and communicated with family members regarding procedures
  • Placed new supply orders, managed inventory and restocked clerical spaces
  • Organized and maintained patient chart filing systems to promote quick data finding
  • Assisted doctors and nurses with specimen and medication delivery

Barista Manager

Cup Of Joes Cafe
11.2011 - 02.2016
  • Managed barista staff, ensuring proper training and scheduling
  • Provided feedback on baristas' performance, developed action plans to improve quality of service
  • Developed new ideas to increase sales and customer loyalty through promotions or special events

Education

Real Estate License - Real Estate

Signature Realty Academy

High School Diploma -

West Orange High School
West Orange, NJ

Skills

  • Client focused
  • Effective communicator
  • Complex problem-solving
  • Detail oriented
  • Customer service oriented
  • Task prioritization
  • Ability to maintain high level of confidentiality
  • Collaboration

Certification

BLS certified, Bloomfield, NJ, 07003

Timeline

Case Manager

Kessler Institute for Rehabilitation Inc.
04.2025 - Current

Patient Service Specialist

Kessler Rehabilitation Center
12.2023 - Current

Unit Representative

Saint Barnabas Medical Center
02.2016 - 11.2024

Barista Manager

Cup Of Joes Cafe
11.2011 - 02.2016

High School Diploma -

West Orange High School

Real Estate License - Real Estate

Signature Realty Academy

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