MAYA HUTCHINSON
Eastlake,OH
Summary
Highly experienced Customer Service professional. . Able to handle a high volume of customer calls in a fast paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.
Overview
9
9
years of professional experience
Work History
Social Worker - Child and Youth
Lake County Department of Job and Family Services
2023.04 - Current
- Participated in case conferences to discuss treatment plans and coordinate services between agencies.
- Assisted clients in developing positive coping skills needed for successful independent living.
- Maintained detailed records of client information and services provided in accordance with agency policy.
- Monitored client progress via regular follow-up assessments and documented results accordingly.
Claims
Progressive Insurance
2021.03 - 2023.01
- Processed insurance claims electronically and followed up on any denied or pending claims.
- Provided assistance with insurance claims processing.
- Evaluated accuracy and quality of data entered into agency management system.
- Analyzed information gathered by investigations to report findings and recommendations.
- Interviewed policyholders to verify information and obtain additional details.
Paint, and Flooring Supervisor
Home Depot
2015.02 - 2021.11
- Handled and disposed of hazardous waste carefully to minimize harm to personnel or environmental habitats.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Education
Bachelor of Arts - Psychology
Cleveland State University
Cleveland, OH2022-12
Associate of Arts -
Lakeland Community College, Clocktower Drive
2015
Skills
- Bookkeeping
- Customer Service
- Logistics
- MS Office
- Team management
Timeline
Social Worker - Child and Youth
Lake County Department of Job and Family Services
2023.04 - Current
Claims
Progressive Insurance
2021.03 - 2023.01
Paint, and Flooring Supervisor
Home Depot
2015.02 - 2021.11
Bachelor of Arts - Psychology
Cleveland State University
Associate of Arts -
Lakeland Community College, Clocktower Drive
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