Maya Ingram
Baltimore,Maryland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
16
16
years of professional experience
Work History
Senior Survivor Resource Specialist
Deaf DAWN
09.2023 - Current
- Provided team support during crisis situations, assisting with case coordination, safety planning, and problem-solving to promote individual safety and well-being.
- Advocated for Deaf and Hard of Hearing individuals by promoting communication access, equal opportunity, and inclusive services.
- Educated staff and program teams on Deaf accessibility, effective communication, and the importance of compliance with the Americans with Disabilities Act (ADA).
- Supported individuals in understanding their rights, navigating systems and procedures, and expressing their needs and concerns.
- Identified accessibility and communication barriers and worked with teams to develop practical solutions and improve services.
- Served as a resource to team members working with complex cases, offering guidance and support when challenges arose.
- Trained and supported new team members while encouraging collaboration, respect, and a positive team environment.
- Built strong relationships with community members, professionals, and partner organizations to strengthen advocacy and access to resources.
- Assisted individuals with applications, documentation, and referrals to supportive services and community resources.
- Provided compassionate, person-centered support to individuals experiencing legal, physical, mental health, or other complex needs.
- Collaborated with colleagues to resolve concerns, troubleshoot complex issues, and ensure individuals received appropriate support.
- Communicated with individuals in their preferred/native language when appropriate to build trust, improve understanding, and strengthen relationships.
- Supported overall team well-being by maintaining open communication, checking in with team members during challenging cases, and helping ensure staff had the support and resources needed to manage their work effectively.
- Worked closely with the State Coalition Against Domestic Violence to strengthen collaboration, share resources, and support advocacy efforts related to safety, accessibility, and services for individuals affected by domestic violence.
Event Planner
Freelancer
01.2011 - Current
- Co-Chaired High School Prom in Vancouver, Washington, coordinating logistics and overseeing execution to ensure a memorable experience for attendees in 2011.
- Collaborated on the ASL Spooktacular Halloween Cruise in September 2022, contributing to event planning and execution, resulting in a successful and enjoyable experience for all participants.
- Played a key role in organizing and executing The HeatWave Pool Party in July 2022, managing various aspects of event coordination to create a vibrant and engaging atmosphere.
- Contributed to the success of The Roots Entertainment Night at the Alabama NBDA Conference in August 2023, assisting with planning and execution to deliver an engaging entertainment experience for conference attendees.
Survivor Resource Specialist
Deaf DAWN
09.2022 - 09.2023
- Assisting the Safety planning with emotion support.
- Collaboration with many different of agencies and organizations.
- Worked under the crisis situations.
- Ensuring the deaf and hard of hearing DV survivors receive the full communication access .
- Supporting Clients to develop positive overcome.
- Reporting, data and documents.
- Analyzed issues and employed improvement processes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
- Accompaniment survivors to the court to go the hearing or file the paperwork.
Direct Support Professional
National Children's Center
03.2022 - 08.2022
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Built strong relationships with clients to deliver emotional support and companionship.
- Mandatory to report any abuse/neglect.
- Trained to recognize any abuse/neglect in residents.
- Trained to be Direct Support Professional for residents with intellectual developmental disability and Autism.
- Maintained clean, safe and well-organized patient environment.
Pet Sitter and Dog Walker
Wag!
01.2018 - 03.2021
- Walking client's dogs while they're not home
- Trusted certified dog walker
- Completely Discreet
- Babysit dogs at my home or at owner's home
- Follow every requests
- Fed, walked and cared for dogs during owners' absences and out-of-town trips.
- Developed strong personal relationships and trust with dogs through gentle gesture, petting and pre-approved treats.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Led dogs away from hazards, obstacles and other animals to protect safety.
- Alerted owners immediately of health or behavior problems for speedy resolution and care.
- Exercised and offered restroom breaks to dogs by walking multiple times per day.
- Followed pet care instructions for dietary needs and medication regimens.
Stocker
Amazon
07.2019 - 11.2019
- Paced time
- Followed instructions
- Training and lead the new stockers
- Highly motivated
- Impressive teamwork
Package Handler
FedEx Ground
01.2019 - 05.2019
- Teamwork cooperation
- Paced
- Packing the packages timely
- Work with scanners
- Lifting 10-80 lbs packages
- Unloading trucks
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Medical Technician
Brookdale Chestnut Lane
07.2018 - 09.2018
- Communicated with patients and families to obtain patient medical histories and vital information.
- Communicated with dispatch and treatment center personnel to provide information about medical situations and receive instructions for further treatment.
- Interacted with patients while demonstrating high standards of performance, teamwork and compassion.
- Reviewed patient progress to document effects of any prescribed medication.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
Community Support Specialist
Puget Sound Regional Services
02.2016 - 09.2016
- Worked as residential assistance such as toilet assistance or getting ready for the Day and etc
- Certified Medication delegation
- Gave residents medicines on the routines scheduled
- Worked directly with clients with development disability to achieve independent living
- Observed and monitored client behavior and responses to treatment
- Recorded client information on special flow sheets, accurately indicating suicidal precautions, and sleep flow
- Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health.
- Offered training on personal hygiene and grooming skills.
- Provided insight and ideas to promote client growth.
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
Education
Certification - Nursing Assistance
Prince George's Community College
Upper Marlboro, MDCertification - Reporting On Abuse & Neglect
Relias
Online03-2022
High School Diploma -
Maryland High School
Upper Marlboro, MD01-2015
Skills
- Holistic
- Multitasking
- Problem-solving
- Empathic
- Warehousing
- Team leadership
- Self-motivated
- Patience
- Creativity
- Organization
- Understanding
- Safety awareness
- Threat awareness
- Self-Motivated
- Dependable and Responsible
Training
- Survivor Resource Specialist role By Deaf Dawn
- Advocate role By DCCDAV (DC Coalition Against Domestic Violence)
- DV/SA Awareness By MNADV (Maryland Network Against Domestic Violence)
- Men Survivors and Voluntary Services By DCCDAV (DC Coalition Against Domestic Violence)
- Safe Positive (HIV) By MNADV (Maryland Network Against Domestic Violence)
- Compassionate Accountable Conversations By Growing A New Heart
Timeline
Senior Survivor Resource Specialist
Deaf DAWN
09.2023 - Current
Survivor Resource Specialist
Deaf DAWN
09.2022 - 09.2023
Direct Support Professional
National Children's Center
03.2022 - 08.2022
Stocker
Amazon
07.2019 - 11.2019
Package Handler
FedEx Ground
01.2019 - 05.2019
Medical Technician
Brookdale Chestnut Lane
07.2018 - 09.2018
Pet Sitter and Dog Walker
Wag!
01.2018 - 03.2021
Community Support Specialist
Puget Sound Regional Services
02.2016 - 09.2016
Event Planner
Freelancer
01.2011 - Current
Certification - Nursing Assistance
Prince George's Community College
Certification - Reporting On Abuse & Neglect
Relias
High School Diploma -
Maryland High School