Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Timeline
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Maya Isaac

COLUMBIA,SC

Summary

Dedicated and diligent customer service representative focused on providing exceptional support to clients. Skilled in assessing charges for services and collecting deposits and payments with accuracy and efficiency. Proactively contacts customers to provide updates or make necessary adjustments, while also training them on new policies or procedures. Responds promptly to emails and messages, demonstrating a commitment to excellent communication. Consistently delivers top-notch customer support by researching inquiries, answering questions, and offering effective solutions. Recognized as a valuable team player with exceptional organizational skills.

Overview

10
10
years of professional experience

Work History

Claims Customer Service Representative

Progressive
02.2022 - Current
  • Care for customers recently in accidents by demonstrating empathy while setting up new claim reports; also offer customers additional products
  • Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
  • Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
  • Enhanced customer satisfaction by efficiently resolving claims and addressing policyholder concerns.
  • Streamlined claims processing for quicker resolutions, utilizing thorough investigation techniques and attention to detail.

Senior Technical Support Representative

Teleperformance
05.2018 - 02.2022
  • Providing technical support for Apple customers as well as educating Apple customers
  • Assisted in developing customized training materials tailored to diverse user groups, facilitating better product understanding and usage.
  • Coordinated after-hours emergency support as needed, demonstrating flexibility and dedication towards ensuring client satisfaction at all times.
  • Managed escalated cases with priority attention, ensuring prompt resolution while maintaining positive relationships with high-value clients.
  • Participated in the successful launch and adoption of new products by providing timely support, addressing user concerns, and delivering constructive feedback to product teams.

Sales Consultant

Best Buy
07.2017 - 12.2017
  • Selling products and services, working closely with others on the sales team
  • Be self-motivated for continuous learning and self-development
  • Reach a daily selling point goal per hour
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Enrollment Coordinator

Safelink Wireless
02.2015 - 09.2016
  • Provide information and support for families navigating the application, decision, and enrollment process; and also for oversight and management of the enrollment process
  • Trained and mentored junior enrollment professionals.
  • Provided prospective or new students with information about educational and career planning, university resources and academic programs.
  • Developed training materials for new Enrollment Coordinators to ensure consistent service delivery across the department.
  • Enhanced student satisfaction with enrollment procedures through timely response to inquiries and resolution of issues.

Education

Associate of Applied Science - Human Resources

Midlands Technical College
Columbia, SC
05.2026

Diploma -

Darlington High School
Darlington, SC
05.2012

Skills

  • Typing (6 years)
  • Multimedia
  • Search Engine Optimization (6 years)
  • Word (6 years)
  • Communications (6 years)
  • Customer Service (6 years)
  • Data Entry (6 years)
  • Excel
  • Help Desk
  • Technical Support
  • Troubleshooting
  • Google Analytics
  • Analysis skills
  • Windows
  • IT
  • Software troubleshooting
  • Customer service
  • Communication skills
  • Help desk
  • Technical support
  • Typing
  • Sales
  • VPN
  • LAN
  • Data entry proficiency
  • Compliance Awareness
  • Call Management
  • Customer Education
  • Policy Review
  • Coverage Determination

Assessments

  • Customer service, Proficient, 09/01/21, Identifying and resolving common customer issues
  • Call center customer service, Proficient, 06/01/21, Demonstrating customer service skills in a call center setting
  • Customer focus & orientation, Proficient, 09/01/21, Responding to customer situations with sensitivity

Personal Information

Relocation: Anywhere

Timeline

Claims Customer Service Representative

Progressive
02.2022 - Current

Senior Technical Support Representative

Teleperformance
05.2018 - 02.2022

Sales Consultant

Best Buy
07.2017 - 12.2017

Enrollment Coordinator

Safelink Wireless
02.2015 - 09.2016

Associate of Applied Science - Human Resources

Midlands Technical College

Diploma -

Darlington High School

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Maya Isaac