Maya Jenkins
Office Administrator
El Sobrante,CA
Summary
Excellent general office skills Microsoft Office 2007 Organized and detail oriented Typing @ 30-35 wpm/ 10 Key Multi-line phones/reception Alpha/numeric filing & data entry Customer Service oriented QuickBooks 2008 Excellent communication skills Internet/ Outlook Express Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
13
13
years of post-secondary education
2
2
Certifications
Work History
Office Administrator
Aspen Grove Capital Group
Walnut Creek, United States
08.2010 - 10.2021
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Supported company owners with proactive correspondence management, document coordination and customer relations.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Reconciled account files and produced monthly reports to keep owner informed about office operations.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Trained new employees on administrative procedures, company policies and performance standards.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Delivered clerical support by handling range of routine and special requirements.
CUSTOMER SERVICE/RECEPTIONIST
Dynamic Office Solutions
Oakland, CA
08.2004 - 07.2010
- Present Meet and greet customers; answer customer inquiries; maintain organization and professional appearance of office; data entry; handling incoming calls and routing them to the appropriate person or department; scheduling appointments; filing; mail distribution; Creating promotional flyers, brochures, and other materials for clients; as needed general administration tasks.
- Resolved various issues over phone with customers daily.
- Recommended products to customers, thoroughly explaining details.
- Developed, updated and organized company databases to handle customer and data.
- Entered orders into computer database system.
- Facilitated inter-departmental communication to effectively provide customer support.
Leasing Manager
Karen Brewington
Pinole, CA
09.2009 - 05.2010
- Filing, posting notices on tenant doors, provided transportation for banking and maintenance errands, acted as a liaison between tenants, and management, and office maintenance.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
Transfer Center Clerk, Student Worker
Contra Costa College
San Pablo, CA
05.2006 - 05.2007
- Provided general and student correspondence; scheduling appointments and creating monthly calendars, answering the phone; ordering office supplies and college catalogs; event planning.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Offered quality clerical support to department personnel.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
Administrative / Office Assistant
Acteva
San Francisco, CA
05.2005
- Answered high volume of incoming calls; followed-up with event attendees; issued refunds; distribute mail; provided complete support to sales, accounting, and client services department.
Education
MAJOR - BUSINESS ADMINISTRATION
California State University - East Bay
Hayward, CA 09.2008 - Current
Skills
Staff Management
Office management
Administrative support
Customer and client relations
Policy and procedure modification
Employee training and development
Complaint resolution
Microsoft Outlook, Word and Excel
Customer-focused
Additional Information
- AWARDS & ACHIEVEMENTS: , Fall 2005 Dean’s List Honor Roll, Contra Costa College, San Pablo, CA
Certification
CNP - Certified Notary Public
Timeline
CNP - Certified Notary Public
01-2021
Licensed Life/Health Agent
05-2017
Office Administrator
Aspen Grove Capital Group
08.2010 - 10.2021
Leasing Manager
Karen Brewington
09.2009 - 05.2010
MAJOR - BUSINESS ADMINISTRATION
California State University - East Bay
09.2008 - Current
Transfer Center Clerk, Student Worker
Contra Costa College
05.2006 - 05.2007
Administrative / Office Assistant
Acteva
05.2005
CUSTOMER SERVICE/RECEPTIONIST
Dynamic Office Solutions
08.2004 - 07.2010