Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Maya Joseph

Melbourne,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Victory Casino
Cape Canaveral, FL
02.2011 - 06.2012
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed positive relationships with customers through friendly interactions.

Mortgage Loan Officer

Cfic Home Mortgage
Rockledge, Florida
06.2007 - 09.2009
  • Attended industry events and seminars in order to stay abreast of changes in the mortgage banking industry.
  • Interacted with title companies, attorneys, surveyors and other third parties involved in the loan process.
  • Resolved borrower issues in a timely manner while providing excellent customer service.
  • Recruited new clients by attending networking events and disseminating marketing material via email and social media.
  • Qualified prospective clients and fill out loan applications.
  • Ordered and facilitated title, appraisals and obtained loan payoff amounts.
  • Followed up with clients to assure customer satisfaction and obtain new leads

Manager

Maya USA INC.
Miami, FL
07.2001 - 05.2006
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Maintained up-to-date records of purchases and invoices
  • Trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Developed and implemented strategic plans to achieve company objectives.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Resolved customer complaints and issues promptly, maintaining a positive company image and relationships.

Education

Bachelor of Arts - Business Management

Eastern Florida State College
Cocoa, FL
06-2017

Bachelor of Arts - Healthcare Managment

Indian River State College
Ft. Pierce, FL
02-2014

Skills

  • Project management abilities
  • Client Relations
  • Filing
  • High-energy attitude
  • Retail Marketing
  • Product Promotion
  • Process Optimization
  • Account Management
  • Call Center Operations
  • Tactful and diplomatic
  • Problem Resolution
  • Report creation
  • Adaptive team player
  • Business development understanding
  • Staff Training

Accomplishments

  • Co-wrote Federally Funded Abstinence grant.
  • Founded and chaired Leads group with Cocoa Beach Chamber of Commerce.

Timeline

Customer Service Representative

Victory Casino
02.2011 - 06.2012

Mortgage Loan Officer

Cfic Home Mortgage
06.2007 - 09.2009

Manager

Maya USA INC.
07.2001 - 05.2006

Bachelor of Arts - Business Management

Eastern Florida State College

Bachelor of Arts - Healthcare Managment

Indian River State College

Similar Profiles

CREATE PROFILE
Maya Joseph