Maya Kerber
Escanaba,MI
Summary
Driven and focused, and ensured operations management and exceptional customer service at Drifters Family Restaurant to notably enhance dining experiences, achieving significant revenue growth. Highly experienced in relationship-building and problem-solving abilities fostered a vibrant team environment, markedly reducing staff turnover. Skilled in POS systems and passionate about customer satisfaction, I excel in environments that give back and provide the care/compassion that people desire.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Liza Plourde
08.2023 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Managed approximately 15 incoming calls, 20 staff, and up to 10 tables at one time.
Kitchen Worker
Chris Kerber
02.2017 - 08.2023
- Maintained a clean and sanitary work environment, adhering to strict health and safety guidelines.
- Reduced food waste by implementing proper storage techniques and closely monitoring inventory levels.
- Ensured that the 100-150 orders a night were successfully received and correct.
- Enhanced kitchen efficiency by streamlining food preparation processes and optimizing workspace organization.
- Ensured timely delivery of dishes by coordinating efforts between cooking stations during busy service times.
- Contributed to positive workplace culture by maintaining a professional demeanor under pressure while fostering teamwork among colleagues.
Cashier
Chris Kerber
02.2017 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked in a timely matter to decrease the wait time when the line built up to 20+ customers.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Waitress/Bartender
River Knoll
03.2019 - 07.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers and navigating 10-12 tables or customers during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Bussed and reset tables to keep the dining room and work areas clean.
Education
No Degree - Criminal Justice
Olivet College
Olivet, MINo Degree - Criminal Justice
Bay College
Escanaba, MIHigh School Diploma -
Hopkins High School
Hopkins, MI05.2022
Skills
- Schedule Coordination
- Operations Management
- Complaint resolution
- Passion for customer satisfaction
- Organization and prioritization
- Customer-Oriented
- Point of Sale (POS) system operation
- Relationship Building
- Money Handling
- Staff Supervision
- Self Motivation
- Problem-solving abilities
- Multitasking
Timeline
Restaurant Manager
Liza Plourde
08.2023 - Current
Waitress/Bartender
River Knoll
03.2019 - 07.2023
Kitchen Worker
Chris Kerber
02.2017 - 08.2023
Cashier
Chris Kerber
02.2017 - 08.2023
No Degree - Criminal Justice
Olivet College
No Degree - Criminal Justice
Bay College
High School Diploma -
Hopkins High School
Similar Profiles
Matthew CaronMatthew Caron
Warehouse at Plourde Furniture Co.Warehouse at Plourde Furniture Co.
Janet Ann TothJanet Ann Toth
Front Desk Receptionist at Dr Argeros And PlourdeFront Desk Receptionist at Dr Argeros And Plourde
Maria Carolina SilvaMaria Carolina Silva
Nanny/Household Manager at Liza StuttsNanny/Household Manager at Liza Stutts