Maya Kern
Austin,TX
Summary
Accomplished Field Sales Representative offering 10 plus years of comprehensive experience attracting new clients and sourcing opportunities by developing successful sales strategies. Polished in promoting and marketing products and maintaining and building brand presence. Proficient in CRM and Salesforce coupled with excellent knowledge of various sales and negotiation techniques. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
17
17
years of professional experience
Work History
Market Point Field Sales Agent
Humana Inc
06.2021 - Current
- Consistently exceed targeted sales goals
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Maintained accurate and thorough records of leads and customer account information.
- Visited key customers repeatedly to promote retention and relationships.
- Represented company brand during customer and prospect interactions.
- Educated clients on new products or services to increase customer engagement with brand.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Sales Consultant
Altway Insurance
03.2020 - 01.2021
- Helped to form and drive this tech enabled insurance agent network for AI based insure tech startup
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Trained two new sales reps on technique and connecting with clients contributing to their sales goals immediately
- Quickly learned new technology with little training and hit targeted first month sales goal
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Inside Sales and Account Management
Cigna
08.2015 - 02.2020
- Supported day-to-day account management for company clients.
- Strengthened relationships with current accounts through consistent and frequent communication.
- Recorded accurate and efficient records in customer database.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
Market Support Representative
Humana Inc
05.2013 - 08.2015
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Managed specialist team to provide technical assistance and customer service.
Utilization Management Specialist
Humana
02.2012 - 05.2013
- Performed prior authorization review of services requiring notification.
- Obtained authorizations from multiple insurance carriers for various levels of care.
- Devise or identify solutions for irregular requests and issues.
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
Co-Owner and Manager
Sharma Signs and Graphics
06.2006 - 08.2012
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
Education
Certified in Medical Terminology Certified General Lines Health and Life Agent in all 50 states -
BS - Health Administration Management
University of Phoenix
Austin, TX2015
Skills
- Business Operations
- Lead Generation
- Loss Prevention Goals Monitoring
- Energy Efficiency
- Strategic Networking
- Service Accounts
- Retention Strategies
- Professional Relationships
Timeline
Market Point Field Sales Agent
Humana Inc
06.2021 - Current
Sales Consultant
Altway Insurance
03.2020 - 01.2021
Inside Sales and Account Management
Cigna
08.2015 - 02.2020
Market Support Representative
Humana Inc
05.2013 - 08.2015
Utilization Management Specialist
Humana
02.2012 - 05.2013
Co-Owner and Manager
Sharma Signs and Graphics
06.2006 - 08.2012
Certified in Medical Terminology Certified General Lines Health and Life Agent in all 50 states -
BS - Health Administration Management
University of Phoenix
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