Maya Khries
Everett,WA
Summary
Dynamic professional with extensive experience at Alaska Airlines, excelling in customer service and team leadership. Proven ability to resolve complex issues and train staff effectively. Skilled in project coordination and communication, consistently delivering high-quality results while maintaining a positive demeanor. Proficient in Microsoft Office, enhancing operational efficiency.
Overview
5
5
years of professional experience
Work History
Lead Customer Service Agent
Alaska Airlines
Seattle, Washington
05.2023 - Current
- Resolved customer issues in a timely manner, escalating more complex matters to supervisors when necessary.
- Provided guidance and support to junior members of the team.
- Provided excellent customer service to customers by responding promptly and efficiently to inquiries, complaints and requests.
- Trained new staff on customer service processes and policies.
Assistant Manager
7/11 Convenience Store
Seattle, WA
04.2020 - Current
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Personal Assistant/Event Coordinator
Bradbury Events
Everett, WA
03.2022 - 08.2022
- Sourced event vendors, service providers and subcontractors in alignment with anticipated attendance
- Executed events with consistently high standards of organization, service quality and enthusiasm for client objectives
- Improved future events based on strengths and weaknesses of previous event plans
- Met event objectives by locating and securing featured speakers or entertainment.
Skills
Khries
- Strong Communication
- Office Oversight
- Database Entry
- Correspondence Drafting
- Project Coordination
- Calendar Management
- Positive and Professional
- Microsoft Office
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Greek
Native/ Bilingual
Timeline
Lead Customer Service Agent
Alaska Airlines
05.2023 - Current
Personal Assistant/Event Coordinator
Bradbury Events
03.2022 - 08.2022
Assistant Manager
7/11 Convenience Store
04.2020 - Current
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