Maya K. Hurst
Salem,OR
Summary
To use my skills and experience to obtain full-time employment as a Receptionist
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
5
5
years of professional experience
Work History
Receptionist
BMW Of Salem
Salem , Oregon
04.2022 - 02.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
To-Go Hostess
Applebee's Restaurant
Salem , Oregon
12.2021 - 01.2022
- Help customers with their online order
- Confirm order status to ensure accuracy
- Complete purchase transaction if needed
- Provide customers with excellent service
- Delivered pick-up and curbside orders to guests.
To-Go Hostess
Red Robin Restaurant
Salem , OR
06.2021 - 12.2021
- Helped customers with their online order
- Confirm order status to ensure accuracy
- Complete purchase transaction if needed
- Provide customers with excellent service
- Delivered orders with accuracy
Hostess
Shari's Restaurant
Salem , Oregon
05.2020 - 04.2021
- Greeted and seated customers
- Helped customers with to-go orders
- Cashiered
- Assisted other wait staff as needed
Education
AA degree - General Studies
Chemeketa Community College
Salem, OR01.2012
Skills
- Excellent people skills
- Microsoft Office
- Highly motivated
- Problem solving skills
- Excellent verbal skills
- Excellent written skills
- Attention to detail
- Good work ethic
- Personable
- Self-starter
- Customer service
- Appointment scheduling
- Multi-line telephone operation
- Data entry
- Email correspondence
- Document management
- Office supply management
- Interpersonal communication
- Conflict resolution
- Team collaboration
- Time management
- Professional demeanor
- Organization skills
- Telephone skills
- Customer/Client relations
- File management
- Mail handling
- Clerical support
- Service-oriented mindset
- Security awareness
- Office equipment operations
- Supply management
- Spreadsheet tracking
- Phone etiquette
- Professional and polished presentation
- Reception desk management
- Multitasking and prioritization
- Punctual and reliable
- Courteous and professional
- Computer proficiency
- Word processing
Accomplishments
- Assisted management with the training of 4 new staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved great results through effectively helping with the service team scheduling appointments.
- Collaborated with my General manager with the development of customer based appreciation parties.
Education And Specialized Training
- AA degree in General Studies, Chemeketa Community College, Salem, OR, 06/01/12
Timeline
Receptionist
BMW Of Salem
04.2022 - 02.2025
To-Go Hostess
Applebee's Restaurant
12.2021 - 01.2022
To-Go Hostess
Red Robin Restaurant
06.2021 - 12.2021
Hostess
Shari's Restaurant
05.2020 - 04.2021
AA degree - General Studies
Chemeketa Community College
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