Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines and equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Hi, I’m
Maya Knight
King Of Prussia,PA
Summary
Overview
10
years of professional experience
Work History
Express Employment Professionals
Contracted Professional
01.2025 - Current
Job overview
- Identified root causes of quality issues and developed solutions to prevent recurrence, leading to improved product performance.
- Documented inspection results and maintained accurate records for traceability and regulatory compliance.
- Assisted in preparation of tax documents and forms for client submissions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Utilized CRM software to document interactions and track customer issues efficiently.
America's Best Contact and Eyeglasses
Optometric Technician
02.2024 - 10.2024
Job overview
- Maintained optical equipment to ensure proper functioning and compliance with safety standards.
- Scheduled patient appointments using electronic health record systems, optimizing workflow efficiency.
- Trained new technicians on equipment usage and patient interaction protocols.
- Maintained detailed records of patient care activities, ensuring timely follow-up appointments as needed.
- Assisted in the development of telehealth protocols and procedures, contributing to the overall success of the program.
- Demonstrated adaptability by quickly adjusting to new telehealth technologies and platforms for optimal performance in virtual care settings.
Rite Aid Pharmacy
Pharmacy Technician
01.2020 - 01.2023
Job overview
- Assisted pharmacists in preparing and dispensing medications according to established protocols, processing 300+ prescriptions daily.
- Maintained accurate records of prescriptions and inventory levels, ensuring compliance with regulations.
- Operated pharmacy software for prescription processing and billing, enhancing workflow efficiency.
- Educated patients on medication usage, side effects, and storage requirements to ensure safe practices.
- Trained and mentored junior pharmacy technicians on medication dispensing procedures and best practices.
Bonafide Bargains LLC
Service Desk Representative
01.2016 - 08.2022
Job overview
- Documented support tickets and escalated complex cases to appropriate teams efficiently.
- Built strong relationships with clients through excellent communication skills and empathy.
- Demonstrated flexibility in adapting to changing priorities or new procedures within the organization.
- Configured hardware, devices, and software to set up work stations for employees.
- Handled multi-line phone systems, directing calls and managing inquiries professionally.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Onondaga Community CollegeSyracuse, NY
Associate of Science from Graphic Design
12-2023
University Overview
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Organization and time management
- Problem resolution
- Remote support
Languages
Spanish
Professional Working
Timeline
Contracted Professional
Express Employment Professionals
01.2025 - Current
Optometric Technician
America's Best Contact and Eyeglasses
02.2024 - 10.2024
Pharmacy Technician
Rite Aid Pharmacy
01.2020 - 01.2023
Service Desk Representative
Bonafide Bargains LLC
01.2016 - 08.2022
Onondaga Community College
Associate of Science from Graphic Design
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