Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maya Lee

Puyallup

Summary

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.


Overview

6
6
years of professional experience

Work History

Operations Coordinator

Riverstone Logistics
09.2024 - Current
  • Coordinate daily operations, including scheduling, routing, and customer support for delivery teams.
  • Train and mentor new employees to ensure adherence to company standards and procedures.
  • Manage escalations and resolve customer concerns quickly and professionally.
  • Maintain accurate documentation of operations, deliveries, and service updates.
  • Collaborate with drivers, dispatchers, and management to improve efficiency and streamline workflows.
  • Apply company purpose—Love, Serve, improve—by supporting team success, delivering excellent service, and implementing process improvements.

Dispatcher

Pilot Freight Services / Maersk
05.2022 - 09.2024
  • Utilized various software systems to facilitate movement, planning, and scheduling.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Investigated discrepancies and followed appropriate procedures for correction.
  • Issued tools, supplies, and safety equipment to personnel; managed refurbishment of used equipment.

Scheduling Coordinator

Kaiser Permanente
01.2021 - 05.2021
  • Entered information into system to update status reports.
  • Developed effective scheduling processes to achieve production objectives.
  • Provided leadership, insight, and mentoring to newly hired employees.
  • Consulted with managers to resolve problems relating to performance, equipment, and schedules.
  • Guided employees in handling difficult or complex problems.
  • (4-month assignment)

Medical Billing Specialist

GetixHealth
02.2020 - 12.2020
  • Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
  • Performed quality control of data entry system to verify proper posting of claims and payments.
  • Entered procedure codes, diagnosis codes, and patient information into Microsoft Excel.
  • Collaborated closely with other departments to resolve claims issues.
  • Performed full-cycle medical billing, reducing errors.

Education

Pierce College
Lakewood, WA
05-2026

High School Diploma - undefined

Clover Park High School
Lakewood, WA
06.2017

Skills

  • Bilingual
  • Organizational Skills Data Management
  • Recordkeeping Standards Basic Math
  • Documentation Abilities Reading technical documents
  • PPE Use Computer Skills
  • Flexion/Extension Hand & Power Tool Knowledge
  • Team Leadership & Mentorship
  • Scheduling & Workforce Coordination
  • Process Improvement & Workflow Optimization
  • Performance Management
  • Conflict Resolution
  • Dispatch & Routing Management
  • Inventory & Supply Chain Oversight
  • Quality Assurance & Compliance
  • Data Entry & Documentation Accuracy
  • Proficiency in Logistics/Dispatch Software

Languages

Spanish
Professional Working

Timeline

Operations Coordinator

Riverstone Logistics
09.2024 - Current

Dispatcher

Pilot Freight Services / Maersk
05.2022 - 09.2024

Scheduling Coordinator

Kaiser Permanente
01.2021 - 05.2021

Medical Billing Specialist

GetixHealth
02.2020 - 12.2020

High School Diploma - undefined

Clover Park High School

Pierce College

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