Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Maya Levy

Chesterfield,MO

Summary

Skilled Training Specialist highly effective at conducting personal and group training sessions focused on Epic training for different applications (Cadence, Resolute Billing). Enthusiastic personality with a hands-on, creative style. Ready to apply 15 years' health care experience to a challenging long-term position.

Overview

14
14
years of professional experience

Work History

Software Training Specialist

Lehigh Valley Health Network
Allentown, PA
05.2018 - Current
  • Delivered group and individual training covering Cadence (Front Desk), Resolute (Hospital and Professional Billing) and Comfort (Hospice) and Dorothy (Home Health) Epic applications.
  • Assessed additional needs based on training progress and collaborated with management to meet requirements.
  • Developed and updated lesson plans and instructional materials for Billing and training courses.
  • Documented participation and evaluated learning for each participant.

Patient Services Representative

Lehigh Valley Health Network
Allentown, PA
05.2017 - 05.2018
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used Epic software to schedule appointments.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Senior Medical Secretary

Weill Cornell Medicine Department Of Neurology
New York, New York
12.2009 - 12.2016
  • Supported office staff and operational requirements with administrative tasks.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.


Education

Certificate - Data Analytics

Muhlenberg College, Allentown, PA
08.2020

Bachelor of Arts - Psychology

Rutgers University, New Brunswick, NJ
05.1998

Skills

  • Data analysis with SQL, Tableau, SAS/STAT
  • Online training experience with the Cisco web ex platform
  • Classroom expertise
  • Public speaking

Accomplishments

Proficiency with Honors - Resolute Hospital Billing

Proficiency - Reoluste Professional Billing

Timeline

Software Training Specialist - Lehigh Valley Health Network
05.2018 - Current
Patient Services Representative - Lehigh Valley Health Network
05.2017 - 05.2018
Senior Medical Secretary - Weill Cornell Medicine Department Of Neurology
12.2009 - 12.2016
Muhlenberg College - Certificate, Data Analytics
Rutgers University - Bachelor of Arts, Psychology

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Maya Levy