Maya Lockman
Fort Wayne,Indiana
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Hostess
Vinland Reserve Winery
11.2023 - 01.2024
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Opened and closed seating sections according to volume of guests.
- Provided patrons with estimated waiting times during peak service hours.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Seated patrons based on guest preferences and seating availability.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Relayed guest comments or suggestions to manager on duty for further action.
- Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Hostess
Pine Valley Country Club
11.2021 - 04.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Delivered pick-up and curbside orders to guests.
- Provided patrons with estimated waiting times during peak service hours.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Seated patrons based on guest preferences and seating availability.
- Answered phone calls to take orders, give information and document reservations.
Education
Bachelors of Art/Science - Developmental Therapy
Ball State University
Muncie, IN05.2027
High School Diploma -
Carroll High School
Fort Wayne, Indiana 06.2023
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Exceptional communication
- Cleanliness Maintenance
- Team player mentality
- Multitasking proficiency
Timeline
Hostess
Vinland Reserve Winery
11.2023 - 01.2024
Hostess
Pine Valley Country Club
11.2021 - 04.2022
Bachelors of Art/Science - Developmental Therapy
Ball State University
High School Diploma -
Carroll High School